Melanie Perri

• Opening of store in readiness for the days' trading. Duties carried out prior to open include, but are not limited to;
• Counting and balancing cashier drawers.
• Ensuring all service desk and self serve areas are clean and tidy.
• Carrying out temperature checks of each departments' refrigeration systems.
• Filling all tobacco bays.

The general day to day tasks also include;

• Boosting customer satisfaction levels by going extra mile to personalize service for each customer.
• Processing returns and exchanges for customers who have purchased their items at a self-checkout stations.
• Greeting customers and providing assistance with the self-checkout process.
• Assisting customers in scanning items and entering payment information.
• Monitoring of self-checkout area to ensure smooth operations and compliance with safety guidelines.
• Provide troubleshooting support when technical issues arose during checkout transactions.
• Explain store policies regarding returns and refunds to customers as needed.
• Help resolve customer complaints in a professional manner.
• Answer questions about product availability and pricing.
• Inspecting bags at the exit to ensure no merchandise is being stolen from the store.
• Performing cash handling tasks including counting back change, balancing registers, and restocking register drawers.
• Training new employees on how to use the self-checkout machines properly.
• Assisting management with identifying opportunities to improve customer service standards.
• Replenish supplies such as paper rolls, receipt tape, cleaning products., as needed.
• Checking expiration dates on food items prior to allowing purchase through the self-checkout lane.
• Reporting any unsafe conditions or equipment malfunctions immediately to management.
• Communicating professionally with other staff members while performing duties in an efficient manner..
• Keeping check-out areas clean, organized and well-stocked to maintain attractive store.
• Maintaining clean and orderly checkout areas by sanitizing registers, emptying trash cans and organizing candy racks.
• Greeting customers promptly and responded to questions.
• Welcoming customers, offering assistance to help find store items.

• Managed both Company Title and Residential Strata portfolios.
• Scheduled and chaired regular AGM, EGM and Postal Vote meetings with property owners (or appointed Proxys).
• Managed and oversaw operations, maintenance and administration of each strata.
• Conducted regular inspections of managed properties to identify any building issues requiring attention.
• Coordinated necessary repairs and structural repairs with contractors as needed.
• Prepared reports on the condition of managed properties for owners or investors.
• Reviewed financial statements regularly to ensure profitability of each management.
• Collaborated with attorneys regarding legal matters involving the ownership of property.
• Ensured that all required insurance policies were in place for each management
• Prepared detailed budgets and financial reports for proposed levies.
• Met with clients to negotiate management and service contracts..
• Planned, scheduled and coordinated general maintenance and repairs for each building.
• Met with Committee Members to discuss and assist with any arising legal issues.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
• Directed collection of insurance premiums, taxes and incurred operating expenses.

• Developed and implemented office policies and procedures.
• Supervised staff members, organized schedules and delegated tasks.
• Coordinated on site meetings with clientele.
• Maintained filing system for records, correspondence and other documents.
• Provided administrative support to Director including preparing reports and presentations.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Ensured compliance with applicable laws regarding Council regulations.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Used judgment and initiative in handling confidential matters and requests.
• Elevated customer satisfaction ratings by promptly resolving client disputes.

• Drafted contracts, purchase agreements, closing statements and leases.
• Negotiated contracts with purchasers and vendors, landlords and tenants.
• Identified potential customers through various marketing initiatives such as email campaigns, letterbox drops and social media outreach.
• Assisted clients in understanding all aspects of their property sale.
• Coordinated open house inspections to showcase properties for potential buyers.
• Prepared detailed written reports to Vendors, outlining findings from open house inspections and online feedback..
• Created promotional materials such as brochures, flyers and postcards highlighting featured listings.
• Collaborated with other professionals such as property valuers, buikding and pest inspectors, mortgage lenders, local Councils and conveyancors throughout the process of the marketing campaign.
• Participated in weekly team Monday meetings with other sales consultants to discuss strategies and inspection feedback for increasing sales volume.
• Managed client portfolios by providing regular updates about progress towards meeting goals.
• Oversaw and negotiated offers for purchases on clients' behalf.
• Showed residential properties and explained features, value and benefits of available homes.
• Advised prospective clients on current market activities and optimal buying or selling choices.
• Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
• Prepared and delivered sales presentations.
• Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
• Liaised between buyers and sellers to facilitate a successful result.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Managed all maintenance requests from tenants in a timely manner.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Served Notice of Termination when necessary in accordance with the NSW Residential Tenancy Act.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
• Inspected properties every six (6) months to identify and maintain condition and schedule and oversee required repairs.
• Completed lease applications and verifications, notifying prospects of results.