Melanie Pham
Yagoona,NSW
Summary
Motivated and productive supervisor leveraging team skills to build customer-driven sales experience. Always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment with 3 years of experience working in local cafe settings. Customer-driven and motivated to serve community with excellent customer service. Polished in following recipe and presentation standards and maintaining clean, hygienic workspace. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Games Coordinator
JB Hi Fi
Bankstown
10.2023 - Current
- Demonstrate safe work practices and assist the company in providing a safe and healthy environment.
- Provide excellent customer service and effectively handle customer complaints and queries.
- Work collaboratively with other team members to achieve sales targets and provide seamless customer service
- Meet and/or exceed Budget criteria.
- Carry out and maintain store security measures.
- Overseeing / coordinating the activities of team
- Collaborated with other managers to deliver consistent leadership across teams.
- Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
Counter Specialist
JB HI-FI
Bankstown, NSW
10.2022 - 10.2023
- Educating and ensuring everyone is fully equipped to fulfill duties and delegating appropriate task to team members
- Kept sales and counter areas organized and clean to give a positive first impression to visitors and customers.
- Provide exceptional customer service by assisting customers with product inquiries, purchases and returns at the counter
- Actively engaging with customers to understand their needs and preferences and suggest suitable products to meet customers requirements
- Process cash and electronic transactions accurately and securely, adhering to the company's cash handling procedures
- Address and resolve customer complaints or concerns in a professional and efficient manner
- Assist in maintaining the overall store appearance by ensuring the counter area is clean, organised and well presented
- Work collaboratively with other team members to achieve sales targets and provide seamless customer service.
- Adhere to company policies, procedures and safety guidelines to ensure a safe and compliant working environment
Merchandise Team Member
JB HI-FI
Bankstown , NSW
10.2022 - 10.2022
Prioritisation
- Create visually appealing and organised displays to showcase products, attract customers and promote sales
- Provide product information and assist customers in finding the items they are looking for, ensuring a positive shopping experience
- Ensure accurate pricing and labeling of products, as well as updating any promotional or sale signage
- Help keep the store clean, tidy and well-maintained, including the merchandising areas, shelves, and displays
- Develop a strong understanding of the products sold in the store to assist customers
- Work collaboratively with other team members to achieve store targets and deliver exceptional customer service.
Cafe Supervisor
Annie’s Bakehouse
Mount Annan , NSW
10.2018 - 10.2022
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted customers at the front counter, answering questions and making specialty coffee orders.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Checked building areas to verify working order and cleanliness.
- Collected payments and provided accurate change.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety, and sanitation guidelines to pass state inspections.
Education
Bachelor of Health Science (Sport And Exercise Science) - Health And Fitness
Western Sydney University
CampbelltownDiploma of Sports Development - Health And Fitness
Torrens University Australia
Online Skills
- Customer Communication
- Coaching skills
- Proposal Development
- Team Management
- Strong Work Ethic
- First Aid Training
- Time management abilities
- Adaptability and Flexibility
- Professionalism
- Effective Communication
- Teamwork and Collaboration
- Workflow Coordination
- Active Listening
- Closing processes understanding
Timeline
Games Coordinator
JB Hi Fi
10.2023 - Current
Counter Specialist
JB HI-FI
10.2022 - 10.2023
Merchandise Team Member
JB HI-FI
10.2022 - 10.2022
Cafe Supervisor
Annie’s Bakehouse
10.2018 - 10.2022
Bachelor of Health Science (Sport And Exercise Science) - Health And Fitness
Western Sydney University
Diploma of Sports Development - Health And Fitness
Torrens University Australia
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