Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Randall

Melbourne

Summary

Dynamic and service oriented professional with experience at Dee Why RSL Club, excelling in high pressure environments. Proven ability to enhance customer satisfaction through effective communication and responsible alcohol service. Skilled in cash transactions and maintaining a clean, well stocked bar, consistently driving revenue through upselling and attentive service.

Overview

7
7
years of professional experience

Work History

All Rounder

Wayside Inn
04.2025 - Current
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Followed alcohol awareness procedures for preventing excessive guests intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, setting up for incoming shift and taking inventory.

Farm Hand

Snowy River Station
09.2022 - 07.2023
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Placed orders for animal food with vendors and confirmed delivery dates and times.
  • Examined animals for signs of sickness and overall herd health.
  • Herded livestock using horses and ATVs.
  • Rotated animals between grazing areas to provide enough access to food.

Waitress/Bartender/Gaming Attendant

Dee Why RSL Club
01.2021 - 08.2022
  • Checked guests identification before serving alcoholic beverages.
  • Served high customer volumes during special events, nights and on weekends.
  • Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
  • Kept bar presentable and well stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sales revenue and maximising profits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Set up promotional displays and equipment for special events and activities.
  • Dispensed machine payouts and provided change for players.
  • Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for a quick resolution.
  • Audited money drawers and hand counted large cash values.
  • Connected with guests on a personal level to build loyalty.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitised equipment and wiped down counters and tables to prevent spread of germs.
  • Assisted in opening and closing.


Sanitised equipment and wiped down counters and tables to prevent spread of germs.j

Pick Packer

Delish Deliveries
07.2018 - 12.2020
  • Printed labels, packaged boxes and loaded outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to meet demanding productivity goals.
  • Managed timely and effective replacement of damaged or missing products.

Waitress/All Rounder

Malibu Grill
11.2018 - 12.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers and during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Education

RSA

Complete Hospitality Training
Melbourne
01-2025

RSA/RCG/Barista

RSA Sydney
01-2020

Year 10 Equivalent

Northern Beaches TAFE
01-2017

Year 9

Cromer Campus
01-2016

Skills

  • Communication
  • Time management
  • Calm under pressure
  • Basic math
  • Cash and credit transaction
  • Maintaining a clean bar
  • Food service
  • Preparing garnishes
  • Menu memorization
  • Responsible alcohol service
  • Service-oriented mindset

Timeline

All Rounder

Wayside Inn
04.2025 - Current

Farm Hand

Snowy River Station
09.2022 - 07.2023

Waitress/Bartender/Gaming Attendant

Dee Why RSL Club
01.2021 - 08.2022

Waitress/All Rounder

Malibu Grill
11.2018 - 12.2019

Pick Packer

Delish Deliveries
07.2018 - 12.2020

RSA

Complete Hospitality Training

RSA/RCG/Barista

RSA Sydney

Year 10 Equivalent

Northern Beaches TAFE

Year 9

Cromer Campus
Melanie Randall