Melanie Richards
Goulburn,Nsw
Summary
Veteran professional who is hard working, pleasant to get along with and always motivated. Specialising in providing amazing positive retail service, or services to high-end establishments whether that be cleaning, or serving their food and beverages
Overview
27
27
years of professional experience
Work History
Hotel Housekeeper
various motels
Wagga Wagga, Nsw
03.2012 - 02.2024
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Delivered requested items to guest rooms in a timely manner.
- Provided excellent customer service by responding quickly to inquiries.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Stripped beds of soiled linen upon checkout of guests from their rooms.
- Assisted with laundry duties such as washing towels and sheets.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Folded linen neatly for storage or transport to laundry area.
- Responded promptly to guests' requests for extra supplies or other items.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Checked for damaged or missing items in each room.
- Ensured that all lost and found items were handled properly per policy.
Barista/Bartender/Kitchen Staff Member
Various cafes restaurants and pubs
Wagga Wagga, Nsw
12.1996 - 02.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take food and beverage orders and offer recommendations based on taste preferences.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Stocked shelves with ingredients needed to make food and beverages
- Stocked customer service stations with paper products and food and beverage preparation items.
- Utilized upselling techniques to promote meals and specialty drinks, increasing average order value.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Received and accurately processed customer payments.
- Memorized official and off-menu food and beverages
- Supported highest standards of conduct and service to support company reputation.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained calm demeanor during high-volume periods and special events.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Followed health, safety and sanitation guidelines to pass state inspections.
Manager
Crossroads womens fashion sizes 8-26
Wagga Wagga , Nsw
06.2006 - 11.2008
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
High School Diploma -
Wagga Wagga Technology High School
Wagga Wagga, NSW12-1996
Timeline
Hotel Housekeeper
various motels
03.2012 - 02.2024
Manager
Crossroads womens fashion sizes 8-26
06.2006 - 11.2008
Barista/Bartender/Kitchen Staff Member
Various cafes restaurants and pubs
12.1996 - 02.2024
High School Diploma -
Wagga Wagga Technology High School