Melanie Richardson
Braybrook
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Acting School Swimming Team Leader
Maribyrnong City Council
02.2023 - Current
- Liaison with local primary schools to run a swimming program.
- Managed and rostered 10 staff on a fortnightly basis.
- Booking and scheduling of schools for 2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote a high standard of teaching.
- Managed leave requests and absences and arranged covers to facilitate continuation of classes.
- Assisted in recruitment of new team members.
- Collected, arranged, and input information into TRIM.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Customer Service Officer
Maribyrnong City Council
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Swimming Instructor
Maribyrnong Aquatic Centre
12.2016 - Current
- Organized and taught swimming lessons to children aged 4 to 15 years.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
Education
Diploma - Furniture Design
TAFE SA - Adelaide College of The Arts
Adelaide, SADiploma of Arts - Visual Arts : Photography
TAFE SA - Adelaide College of The Arts
Adelaide, SASkills
- Organizational Policies
- Complex Problem-Solving
- Overseeing Daily Activities
- Work Planning and Prioritization
- Conflict Resolution
- Coaching and Mentoring
- Leadership
- Giving Constructive Feedback
- Issue Resolution
- Verbal and Written Communication
- Effective Customer Service
- Attention to Detail
- Team leadership skills
- Leadership and teamwork
Timeline
Acting School Swimming Team Leader
Maribyrnong City Council
02.2023 - Current
Customer Service Officer
Maribyrnong City Council
10.2021 - Current
Swimming Instructor
Maribyrnong Aquatic Centre
12.2016 - Current
Diploma - Furniture Design
TAFE SA - Adelaide College of The Arts
Diploma of Arts - Visual Arts : Photography
TAFE SA - Adelaide College of The Arts
Similar Profiles
Jade FraserJade Fraser
Kindergarten Engagement Officer (CALD outreach) at Maribyrnong City CouncilKindergarten Engagement Officer (CALD outreach) at Maribyrnong City Council
So'o Jason SipikiSo'o Jason Sipiki
Truck Driver Laborer at Maribyrnong City CouncilTruck Driver Laborer at Maribyrnong City Council
Branden StoneBranden Stone
Parks And Gardens Team Member at Maribyrnong City CouncilParks And Gardens Team Member at Maribyrnong City Council