Melanie Rivers
Richlands QLD 4077
Summary
Dynamic customer service professional with a proven track record at Rauland Australia, excelling in effective communication and problem-solving.
Skilled in record keeping of financial records and data collection.
Experienced with handling customer interactions and resolving issues promptly.
Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively.
Known for strong focus on team collaboration and achieving positive outcomes.
Reliable, responsible, and adaptable with excellent communication.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Rauland Australia in PA Hospital
09.2022 - 12.2025
- Supervisory role, including rostering and payroll.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer service requests using ITN software to ensure timely resolution.
- Trained new staff on procedures and best practices for customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- I interacted with administration officers and nursing staff to connect patients to the TV service and to check for any movements around the hospital.
- Built rapport with patients and staff alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
NDIS Support Worker
Melody Fair Home Care Services
08.2016 - 08.2022
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Assisted in developing individualized care plans, ensuring alignment with client needs and preferences.
- Trained new staff on best practices for client engagement and safety protocols, fostering team cohesion.
- Monitored client progress and reported changes to healthcare professionals, facilitating timely interventions.
- Updated and maintained records, including progress reports, and expenditure.
- Payroll and rosters.
Horse Trainer/Tranporter
Self Employed
2006 - 2016
Head Chef
Peria House
2001 - 2007
Education
Hillcrest High School
New Zealand11-1980
Skills
- Record keeping
- Preparation of banking and delivering to cashier
- Effective communication
- Active listening
- Time management
- Compliance with safety protocols
- Detailed reporting
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Professional telephone manner
- Paperwork processing
- Appointment scheduling
- Prioritization
- Building rapport
Timeline
Customer Service Representative
Rauland Australia in PA Hospital
09.2022 - 12.2025
NDIS Support Worker
Melody Fair Home Care Services
08.2016 - 08.2022
Horse Trainer/Tranporter
Self Employed
2006 - 2016
Head Chef
Peria House
2001 - 2007
Hillcrest High School