Summary
Overview
Work History
Education
Skills
Interests
Additional Information
References
Timeline
Generic

MELANIE SIRUTIS

Sippy Downs,QLD

Summary

Personal Statement I am a well presented, bright, energetic, friendly, loyal and dedicated individual who has an ambition to succeed in any given environment. I love to learn, I get along well with others. I am a motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Service Warranty/Administration Clerk

Sunco Motors
Maroochydore, QLD
08.2023 - 02.2024
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Compiled customer information into organized databases for easy access.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Provided administrative support such as scheduling appointments or meetings.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Contacted customers regarding account updates and potential problems.
  • Answered telephones, directed calls and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Administration/Scheduling Officer

Accurate Pest Management
04.2021 - 07.2023
  • High level Face to Face Customer Service
  • Appointment making & Cancellations
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Monitored office services mailbox for business support needs and requests
  • Quoting & Costing of Invoices, purchase orders
  • Building and Maintaining customer rapport and records
  • Coordinating and Scheduling daily appointments for Technicians
  • Manage domestic/commercial customer queries and service requirements
  • Processing technicians paperwork, data entry, taking payments
  • Liaising, assisting and providing support to technician Manager
  • Active Listening and Problem Solving
  • Maintained front desk to provide positive first impression.
  • Received and distributed mail, letters and packages

Vehicle Registration Clerk/Stock Controller ​

Sunco Motors
05.2014 - 04.2021
  • Process Daily Vehicle registrations from fleet, new and used vehicle divisions in accordance with TMR requirements
  • Book vehicles in and out of stock
  • Generate stock lists and stock reports on the status of vehicles
  • Maintain database with information relating to sales data Queensland Transport accreditation and registrations
  • Communicate with dealership management, sales teams and other administration staff
  • Assisting with month-end reconciliation

Service Advisor​

Sunshine Toyota
01.2013 - 01.2014
  • High level Face to Face Customer Service (Front of House)
  • Exceptional Telephone/Reception
  • General Filing and Administrative Duties
  • Appointment making & Cancellations
  • Costing of Invoices & Purchase orders
  • Building and Maintaining customer rapport and records
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, obtaining approval signatures; entering RO into service database system
  • Maintain automotive records by recording problems and corrective actions planned
  • Verify warranty and service contract coverage

Administration Officer

Queensland Costume Supplies
08.2008 - 12.2012
  • General Administrative Duties and other duties, responsibilities as assigned
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Answered phone calls and welcomed visitors to office.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Banking/ Reconciliation
  • Follow up on new leads and referrals stemming from field activity
  • Arrange schedules on shipping and make delivery of merchandise
  • Discovering and handling concerns from customers

Distribution Coordinator

Kleenmaid
09.2005 - 06.2008
  • Cycle Counting and Reconciliations
  • Recording of Stock movements
  • Recording of Backorder Notifications and Releases
  • Data Entry of Sales Orders
  • Provision of Warehousing and Store systems support
  • Telephone Support to All Divisions
  • General Filing and Administrative Duties
  • Computing and Usage of Word and In House Systems, Data Entry
  • Arrange for storage facilities when required
  • Work to Meet Deadlines/Targets

Education

TMR Vehicle Registration Accreditation -

Department of Transport And Main Roads
06.2014

Toyota Service Advisor Certification -

01.2013

Certificate III Telecommunications -

01.2002

Certificate II Warehousing -

01.1997

Skills

  • Proficient Microsoft Word, PowerPoint and Excel Understandings
  • I have knowledge of and experience with QuickBooks, MYOB & Xero
  • In House Systems ie: SAP, ERA NET (Pantana), DAIS, ServiceM8 & other Data Entry as required
  • Documentation and Recordkeeping
  • Calendar Management
  • Records Management
  • Professional and Mature

Interests

Walking, Music, Dancing, Reading, the Beach and Enjoying time with family and close friends. 

Additional Information

  • Licenses - C Class Open Drivers License, Blue Card for Child Related Employment, First Aid

References

Happy to supply on request 

Timeline

Service Warranty/Administration Clerk

Sunco Motors
08.2023 - 02.2024

Administration/Scheduling Officer

Accurate Pest Management
04.2021 - 07.2023

Vehicle Registration Clerk/Stock Controller ​

Sunco Motors
05.2014 - 04.2021

Service Advisor​

Sunshine Toyota
01.2013 - 01.2014

Administration Officer

Queensland Costume Supplies
08.2008 - 12.2012

Distribution Coordinator

Kleenmaid
09.2005 - 06.2008

TMR Vehicle Registration Accreditation -

Department of Transport And Main Roads

Toyota Service Advisor Certification -

Certificate III Telecommunications -

Certificate II Warehousing -

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MELANIE SIRUTIS