Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melanie Taylor

Melanie Taylor

Clermont,QLD

Summary

Barista supervisor with strong leadership skills and extensive experience in customer relationship management. Demonstrated ability to train staff effectively and resolve conflicts, resulting in improved service quality and operational efficiency. Proven track record of enhancing team performance and customer satisfaction. Dedicated barista and supervisor with a strong background in coffee preparation and POS management. Known for exceptional customer service and team leadership skills, successfully improving team performance and ensuring customer satisfaction in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista/Supervisor

Penny's Plaza Coffee Shop
Clermont, QLD
03.2020 - Current
  • Managed core responsibilities and daily tasks efficiently.
  • Oversaw daily operations and core responsibilities effectively.
  • Directed core responsibilities and daily tasks with precision.
  • Supervised barista team during busy shifts to ensure quality service.
  • Trained new staff on coffee preparation techniques and customer service skills.
  • Maintained cleanliness and organization of the coffee shop environment consistently.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Resolved conflicts between employees or customers in a professional manner.
  • Assisted with opening and closing duties such as setting up registers or counting money from previous day's transactions.
  • Managed cash flow and reconciled tills at the end of each shift.
  • Adhered to all company policies regarding safety, security and hygiene standards.

Beauty Sales Associate

Priceline
Mackay, QLD
12.2016 - 12.2019
  • Assisted customers with product selection and beauty advice.
  • Maintained store displays to ensure an appealing shopping environment.
  • Processed transactions accurately using point-of-sale systems.
  • Educated customers on product benefits and usage techniques.
  • Collaborated with team members to achieve sales goals and targets.
  • Managed inventory levels and restocked shelves as needed.
  • Handled customer inquiries and resolved issues effectively.
  • Demonstrated makeup techniques during in-store promotions and events.
  • Provided beauty advice based on customer needs and preferences.
  • Created an inviting environment by maintaining a neat appearance throughout the store at all times.
  • Attended regular training sessions to stay informed on new products and trends in the industry.
  • Handled cash register transactions accurately and efficiently.
  • Provided excellent customer service by responding promptly to inquiries via phone or email.

Education

High School Diploma -

TAFE Queensland
QLD
12-2010

Skills

  • Coffee preparation
  • POS management
  • Inventory oversight
  • Sales reconciliation
  • Team leadership
  • Customer relationship management
  • Product demonstration
  • Sales achievement
  • Team collaboration
  • Time management
  • Effective communication
  • Attention to detail
  • Problem solving
  • Quality control

Certification

  • Blue Card no. 2616461/1 - August 2025
  • Certificate IV in Beauty Therapy - January 20133
  • Certificate II in Hospitality (High School Traineeship - Penny's Plaza Coffee Shop

Timeline

Barista/Supervisor

Penny's Plaza Coffee Shop
03.2020 - Current

Beauty Sales Associate

Priceline
12.2016 - 12.2019

High School Diploma -

TAFE Queensland

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Melanie Taylor