Melanie Tonta
Denman Prospect,ACT
Summary
I am a hardworker and reliable with strong ability administration, multitasking with demonstrated time management abilities and customer service. I am highly organized, proactive and punctual with team-oriented mentality.
I am a motivated Event Manager bringing four months years of experience delivering small to large-scale hotel industry events on-time and within stringent budgets. I have developed my talent at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Moreover, I have a good background managing occasions from small, private affairs to extremely large corporate conferences.
My passion is currently devoted to giving every customer a positive and memorable experience over the 11 years of work experiences.
Overview
12
12
years of professional experience
Work History
Event Project Manager
The Fabrik Digital Ltd
03.2023 - Current
- Organizing event and coordinating events for our clients in our hotel industry
- Managing client’s relations, particularly with our partners our hotel industry.
- Attended and participated in industry events.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Searched and negotiated suitable venues as per setup requirements and budget constraints.
- Designed contracts, collected fees and booked venues for events.
- Paid and settled vendors, venues, staff and contracted services.
- Created program activities, agendas and budgets based on client requirements.
- Developed and implemented effective marketing plans for generating event revenues.
Personal Assistant
Sael Logistics Ltd
06.2013 - 02.2023
- Constant communication with stakeholders
- Data entry, filing, documentation and other daily general Administrative duties
- Handle pays and leaves
- Handling phone calls and liaising with clients in a professional manner
- High level of customer service all the time to ensure customer satisfaction.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed various clerical tasks and organized office areas to promote productivity.
- Organized work projects around client's house.
- Submitted reports to and reviewed reports with supervisor.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Waitress
Domaine Anna Resturant
Mauritius
12.2011 - 03.2013
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Responded to ad hoc cleaning duties at end of shift.
Education
Secretarial Studies Elementary -
Orian Educational Centre Ltd
01.2012
Intermediate -
Orian Educational Centre Ltd
01.2012
Lycee De Beau Bassin College
01.2011
High School Diploma -
Tred College
CanberraSkills
- Contract Negotiations and Administration
- Meeting Support
- Inquiry Response
- Service Coordination
- Administrative Recordkeeping
- Problem Anticipation and Resolution
- Complaint Resolution
- Conference and Convention Planning
- Records Management
- Vendor Management
- Guest Relations
- Customer Service-Driven
- Customer Service and Rapport
References
Patrice Armance
Deputy of Opposition (Member of the Parliament) Executive,
The Sael Contracting Ltd
Phone Number: +230 5252 35 67
Alexandre Du Pasquier
Director at The Fabrik Digital Ltd
Phone Number: +230 549486 99
Interests
Company: Association ‘First Act Is To Help Ltd’’
Position: Secretary and Treasurer as a volunteer (Not for profit Organisation)
Period Employed: 2013 to 2023
Languages
English
Full Professional
French
Native/ Bilingual
Additional Information
Hobbies
I am a delegate of the Faith Social Services since 4 years now in the mission to empower and support people and children in needs to build a strong family and be part of the community. I feel that each human has a place in the society and deserve to be happy. I have had the chance to travel to Reunion and Rodrigues Island to contribute and participate in fundraising and sponsoring community in needs. This is my passion and I really enjoy bringing lights in life of people.
Timeline
Event Project Manager
The Fabrik Digital Ltd
03.2023 - Current
Personal Assistant
Sael Logistics Ltd
06.2013 - 02.2023
Waitress
Domaine Anna Resturant
12.2011 - 03.2013
Secretarial Studies Elementary -
Orian Educational Centre Ltd
Intermediate -
Orian Educational Centre Ltd
Lycee De Beau Bassin College
High School Diploma -
Tred College