Summary
Overview
Work History
Education
Skills
References
Interests
Languages
Additional Information
Timeline
Generic

Melanie Tonta

Denman Prospect,ACT

Summary

I am a hardworker and reliable with strong ability administration, multitasking with demonstrated time management abilities and customer service. I am highly organized, proactive and punctual with team-oriented mentality.

I am a motivated Event Manager bringing four months years of experience delivering small to large-scale hotel industry events on-time and within stringent budgets. I have developed my talent at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Moreover, I have a good background managing occasions from small, private affairs to extremely large corporate conferences.

My passion is currently devoted to giving every customer a positive and memorable experience over the 11 years of work experiences.

Overview

12
12
years of professional experience

Work History

Event Project Manager

The Fabrik Digital Ltd
03.2023 - Current
  • Organizing event and coordinating events for our clients in our hotel industry
  • Managing client’s relations, particularly with our partners our hotel industry.
  • Attended and participated in industry events.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Searched and negotiated suitable venues as per setup requirements and budget constraints.
  • Designed contracts, collected fees and booked venues for events.
  • Paid and settled vendors, venues, staff and contracted services.
  • Created program activities, agendas and budgets based on client requirements.
  • Developed and implemented effective marketing plans for generating event revenues.

Personal Assistant

Sael Logistics Ltd
06.2013 - 02.2023
  • Constant communication with stakeholders
  • Data entry, filing, documentation and other daily general Administrative duties
  • Handle pays and leaves
  • Handling phone calls and liaising with clients in a professional manner
  • High level of customer service all the time to ensure customer satisfaction.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Organized work projects around client's house.
  • Submitted reports to and reviewed reports with supervisor.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.

Waitress

Domaine Anna Resturant
Mauritius
12.2011 - 03.2013
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Informed customers of daily specials and signature menu items.
  • Responded to ad hoc cleaning duties at end of shift.

Education

Secretarial Studies Elementary -

Orian Educational Centre Ltd
01.2012

Intermediate -

Orian Educational Centre Ltd
01.2012

Lycee De Beau Bassin College
01.2011

High School Diploma -

Tred College
Canberra

Skills

  • Contract Negotiations and Administration
  • Meeting Support
  • Inquiry Response
  • Service Coordination
  • Administrative Recordkeeping
  • Problem Anticipation and Resolution
  • Complaint Resolution
  • Conference and Convention Planning
  • Records Management
  • Vendor Management
  • Guest Relations
  • Customer Service-Driven
  • Customer Service and Rapport

References

Patrice Armance 

Deputy of Opposition (Member of the Parliament) Executive, 

The Sael Contracting Ltd 

Phone Number: +230 5252 35 67 

Alexandre Du Pasquier 

Director at The Fabrik Digital Ltd 

Phone Number: +230 549486 99 

Interests

Company: Association ‘First Act Is To Help Ltd’’ 

Position: Secretary and Treasurer as a volunteer (Not for profit Organisation) 

Period Employed: 2013 to 2023

Languages

English
Full Professional
French
Native/ Bilingual

Additional Information

Hobbies

I am a delegate of the Faith Social Services since 4 years now in the mission to empower and support people and children in needs to build a strong family and be part of the community. I feel that each human has a place in the society and deserve to be happy. I have had the chance to travel to Reunion and Rodrigues Island to contribute and participate in fundraising and sponsoring community in needs. This is my passion and I really enjoy bringing lights in life of people.

Timeline

Event Project Manager

The Fabrik Digital Ltd
03.2023 - Current

Personal Assistant

Sael Logistics Ltd
06.2013 - 02.2023

Waitress

Domaine Anna Resturant
12.2011 - 03.2013

Secretarial Studies Elementary -

Orian Educational Centre Ltd

Intermediate -

Orian Educational Centre Ltd

Lycee De Beau Bassin College

High School Diploma -

Tred College
Melanie Tonta