Melanie Vought
Marrangaroo,NSW
Summary
With 15 years of experience at the Department of Community and Justice (Corrective Services NSW), I have worked in various administrative roles and locations. Throughout my tenure, I have enjoyed immersing myself in diverse departments that contribute to our shared objective of reducing reoffending and enhancing community safety by delivering professional correctional services and programs to both inmates and offenders in the community. Moving forward, I am eager to continue making valuable contributions to the department, embracing new skills and adapting to different working environments, fostering personal growth along the way.
Overview
16
16
years of professional experience
Work History
Sentence Management Operations Officer 3/4 Grade
Department Of Community and Justice
05.2017 - Current
- Sentence Management Operations Officer performs administrative and records management functions and services in relation to the detention and release of inmates
- This position involves working rotating shifts with individual task list but always working in a team environment
- Responsible for ensuring inmates appear at court whether it be in person or via Audio Visual Link (AVL) when the court issues an appearance orders
- Contribute to the transfer of inmates between Centres in line with policy and procedure
- Data entry ensuring all Custodial and Non-Custodial court orders are recorded accurately in the Offender Information Management System (OIMS)
- Upload documents into Electronic Document Records Management System (EDRMS), editing documents and emailing them
- Running reports in OIMS to produce documents
- Carry out Warrant File audits with a team member and addressing any anomalies
- Participate in and contribute to team meetings and taking on board any feedback
- Ongoing communication with correctional officer's relating to inmates court appearances and or releases ensuring all relevant information is shared
- Creation and updating of procedures on a regular basis
- Treat all staff equally with respect and take on advice and make changes
- Reconcile court outcomes for the day, reporting any incidents or unresolved issues to management
- Archiving on a regular basis in line with policy and procedures
- Monitor court outcome screen and compare data to Warrants received, address any issues with the courts escalate or seek clarification from management when necessary
- Preparing releases in advance to ensure they are released on the exact day they need to be
- In line with Policy, Procedures and legislation
- Processing bail applications for inmates which need to be done in a timely manner
- Monitor emails coming through ensuring they are replied to in a timely manner addressing all issues
Information Management Officer 3/4 Grade – Corporate Records
Department Of Community and Justice
04.2015 - 01.2017
- Company Overview: Corrective Services NSW
- Provide customer assistance for retrieval of files for legal purposes, archiving, records creation, family history requests and digitisation of records
- Provide advice and support the implementation of record management programs in line with policy and procedures
- Creation of procedures for a scanning project in collaboration with the contractor doing the scanning
- Perform test on the scanning process to compare procedure to ensure accuracy of them
- Draft procedure sent off to the manager to provide feedback
- Feedback taken on board, amendment made and procedures updated
- Supervision of contractors work ensuring work outputs are satisfactory
- Report any issues to management for advice
- Discuss expectations and other work issues with contractor to ensure they are comfortable in the working environment
- Provide assistance to clients via the IC&T self Service Portal
- Request entered into the portal
- The portal is monitored and request processed within a timely manner to ensure customer satisfaction
- Attend to emails in the generic inbox and refer clients to the appropriate forms on the intranet or to log the request via the online portal so the correct team gets the relevant requests
- Processing the scanned document boxes that arrive from the various units within the department
- Perform quality checks on the scanned documents to ensure they have been scanned correctly and then we are able to dispose of them in line with policy and procedures
- If there are errors in the scan we will send the boxes back with details relation to the errors and how to avoid these errors in the future
- This requires attention to detail and an understanding of the acceptable standards
- Archiving administration files into an allocated box in EDRMS, Each individual file needs to be assigned to that box, this way the file can be easily located when a retrieval request comes in
- Distribution and sorting of mail into the different section, to assist with easy retrieval for the workers to process them
- Redirect inmate mail, using OIMS to find their location
- Determining how many boxes are left to scan as to when we will require another delivery of pallets from our offsite storage company
- Liaise with management regarding their availability to deliver more pallets taking into consideration space in the warehouse and timeframes
- This will allow the project to continue on and not be delayed
- Drafting emails regarding family history request
- Asking work colleagues to look over these and provide feedback prior to sending
- Searching for files that are unable to be located
- I request another staff member check for this file to ensure we have covered all basis
- This gives me the confidence to report to the requester that we have searched for this file and it is unable to be located
- Sech via the Micro Fiche for family history request of older files
- If we can locate the information request we can then provide it to the family members
- Corrective Services NSW
Customer Services & Course Enrolment Officer
Corrective Services NSW
11.2010 - 04.2015
- Company Overview: Brush Farm Corrective Services Academy
- Provide ongoing customer service in relation to Course Enrolments, Facility & Accommodation bookings
- Managing catering requests, liaising with internal staff members and external clients
- Entering all information into the Learning Management System (LMS)
- Managing classrooms, meeting rooms and conference room booking requests for internal and external clients
- Providing them with a adequate training environment to cater to their needs
- Negotiating and coordinating function details with both internal and external clients
- Attend and participate in meetings in relation to Brush Farm Corrective Services Academy (BFCSA) swearing in and remembrance ceremonies
- This enables the ceremonies to run smoothly with no issues
- Prepare and review catering and room setup reports
- Highlight discrepancies or items requiring follow up action
- Look into and resolve discrepancies prior to distributing reports
- Record customer feedback in database, report all feedback to management
- Feedback discussed at Monthly meeting and a solution is determined
- Solution is communicated in writing to the person that reported it
- Preparation of reports from the Student Information System (SIS) database
- Reports used to determine catering numbers, location and accommodation rooms to be cleaned
- Reports distributed and requests carried out
- Participation and consultation in Unique Student Identifier USI project
- Contribute and test new process for the upgrade to the online course enrolment process
- Provide feedback and participate in discussions relating to new legislation
- Create internal and external students as users in SIS and Learning Management System (LMS)
- This enables users to access online courses and course history
- Supervision of staff relating to accommodation, cleaning and catering
- Carrying out weekly inspections and managing any issues with staff
- This ensure we are providing satisfactory customer service to our clients
- Brush Farm Corrective Services Academy
Administration Support
Klinge & CO
01.2010 - 12.2010
Traineeship
Macquarie Generation
01.2009 - 12.2009
Education
Certificate IV - Business Administration
Brush Farm Corrective Services Academy
01.2011
Certificate III - Business Administration
Muswellbrook TAFE
01.2009
Skills
- Self-Management
- Effective Communication
- Customer Service Commitment
- Timely Delivery of Outcomes
- Embrace Emerging Technologies
- Demonstrate Resilience
- Work Collaboratively
- Plan and Prioritise
- Effective Problem Resolution
Timeline
Sentence Management Operations Officer 3/4 Grade
Department Of Community and Justice
05.2017 - Current
Information Management Officer 3/4 Grade – Corporate Records
Department Of Community and Justice
04.2015 - 01.2017
Customer Services & Course Enrolment Officer
Corrective Services NSW
11.2010 - 04.2015
Administration Support
Klinge & CO
01.2010 - 12.2010
Traineeship
Macquarie Generation
01.2009 - 12.2009
Certificate III - Business Administration
Muswellbrook TAFE
Certificate IV - Business Administration
Brush Farm Corrective Services Academy
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