Melanie Weekes
ORANGE,NSW
Summary
Dynamic Senior Duty Manager with a proven track record at BiGW, excelling in operational oversight and staff management. Enhanced customer satisfaction through effective training and conflict resolution. Skilled in inventory control and data analysis, driving improvements in service delivery and team performance. Committed to fostering a collaborative work environment.
Overview
28
28
years of professional experience
Work History
Senior Duty Manager
BiGW
Orange
10.2012 - Current
- Oversaw daily operations, enhancing service delivery and customer satisfaction.
- Managed staff scheduling, optimizing workforce allocation for peak times.
- Trained new employees on policies, procedures, and operational standards.
- Filled in for store manager during absences, ensuring seamless operational continuity. of 85 staff
- Rostering, payroll, staff contracts
- Monitored inventory levels, ensuring adequate supplies for daily operations.
- Analyzed customer feedback surveys to identify areas for improvement in service delivery.
Factory Hand
Electrolux
Orange, NSW
07.1998 - 10.2012
- Operated machinery to assemble household appliances efficiently.
- Maintained high standards of cleanliness and safety in the workspace.
- Inspected products for quality assurance before packaging.
- Assisted in training new employees on operational procedures.
Education
Orange High School
Orange Skills
- Operational oversight
- Staff management
- Team management
- Employee training
- Scheduling optimization
- Inventory control
- Revenue optimization
- Financial management
- Budget management
- Data analysis
- Safety compliance
- Vendor negotiation
- Customer service
- Complaint handling
- Conflict resolution
- Team collaboration
- Effective communication
- Time management
- Attention to detail
- Priority management
- Employee engagement
Timeline
Senior Duty Manager
BiGW
10.2012 - Current
Factory Hand
Electrolux
07.1998 - 10.2012
Orange High School