Melanie Werdmuller
Cessnock,NSW
Summary
I have made the decision to take a different career path away from hospitality, which has brought some reflection on myself in my abilities as well as requiring a better work/ life balance. Additionally, I wish to return to study to further myself in a long-term career. I am a proven, capable fast learner, have adept independence in the workplace and have a natural ability to bring out positivity and team building morale even while under pressure and difficult conditions. I feel confident in myself in being a positive addition to any employer and their team.
Overview
8
8
years of professional experience
Work History
Barista / All-Rounder
Sabor Dessert Bar
03.2022 - Current
- These responsibilities include front of house, handling customer calls, orders and bookings, handling dietary requirements, stock rotation, cleaning and maintenance, hygiene protocols.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Reception & Administration Officer
Palfreyman Chartered Accountants
10.2020 - 02.2022
- Including phone duties and emailing, recording client information, processing & filing ATO and client forms both hard copy and digital.
- Preparing letterheads and inputting client tax returns.
- Experience with processing payments received, internal budgeting and financial reports while utilizing WIP, MYOB, Microsoft office suite, ATO Portal accounting services, Quickbooks and other internal software.
- Creating social media content and monthly newsletters.
- Earned recognition as a finalist in the 2020 Cessnock Customer Service Awards.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Organized several staff events.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
Cook & Kitchen Assistant
Ellalong Hotel
10.2018 - 10.2020
- Key responsibilities were for main kitchen duties as well as assisting the head chef, stock rotation and ordering, hygiene protocols, plating and presentation, team management and motivation, cost planning and forecast, time management, equipment cleaning and maintenance.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
Sales Assistant / Property Manager
LJH Cessnock
11.2015 - 02.2017
- I was rolled over to lead generator with roles in establishing positive customer relationships and gaining traction in leads for sales with a personal goal to establish a new form of advertising, which was achieved.
- Rotating reception responsibilities was another key role, which resulted in entering a temporary position for property management, conducting inspections, lodging reports, filing, contacting tenants and attending Tenancy Tribunal.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- This position was eventually offered full-time.
Education
Cert III - Property Services
TAFE
OnlineCert III - Commercial Cookery
TAFE
Skills
- Data Entry
- Scheduling
- Appointment Scheduling
- Information Security
- Account Updating
- Paperwork Processing
- Complaint Resolution
- Call Management
- CRM System Proficiency
- Record Preparation
- Microsoft Office Suite
- Project Management Abilities
- Research
- Quality Control
- Team Development
- Customer Relationship Management (CRM)
- Stock Management
- Recordkeeping Strengths
- Document Control
- Administrative Support
- Money Handling Abilities
- Spreadsheets
- Customer Relations
References
Fernando Antao | 0403138383
Matt Bramble | 0412801490
Simone Palfreyman | 4990 3775
Timeline
Barista / All-Rounder
Sabor Dessert Bar
03.2022 - Current
Reception & Administration Officer
Palfreyman Chartered Accountants
10.2020 - 02.2022
Cook & Kitchen Assistant
Ellalong Hotel
10.2018 - 10.2020
Sales Assistant / Property Manager
LJH Cessnock
11.2015 - 02.2017
Cert III - Property Services
TAFE
Cert III - Commercial Cookery
TAFE
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