MELANIE WHITE

• Maintained relationships with key contacts at various venues used for events.
• Liaised with clients to determine their specific needs and expectations regarding events.
• Provided administrative support during the planning process by creating documents, researching venues, tracking deadlines.
• Conducted post-event analysis by gathering feedback from attendees about their experience.

Stryker is a global medical technology company that develops innovative products for surgeries, joint replacement, neurotechnology, and spine treatments, aiming to improve patient care.

• Reviewed customer orders for accuracy and completeness through JDE.
• Processed customer orders from start to finish, including data entry of order details into the system.
• Assisted in troubleshooting and resolving customer complaints related to order status or delivery.
• Verified pricing information for each order prior to shipment.
• Communicated with customers to assist with order placement and offer updates on status and shipping through Sale Force.

Whites Group is an Australian family-owned company, founded in 1972, that manufactures and distributes wire and fencing products, and is among the top 10 suppliers to Bunnings. They serve the hardware, rural, and industrial sectors in Australia, New Zealand, and the UK, focusing on innovation and quality in their extensive product range.

• Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
• Developed job postings to ensure they were accurate and attractive to potential candidates.
• Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
• Reviewed resumes and conducted initial phone interviews with applicants to assess qualifications.
• Scheduled in-person interviews with hiring managers and coordinated travel arrangements as needed.

Handpiece Hotline specializes in high-quality repairs and maintenance for dental handpieces. Known for its personalized service, the company uses advanced technology from the US, Europe, and Japan. Hayes is recognized as an authorized repairer by Morita Australia and serves clients across Queensland and South Australia.

• Building strong relationships with both internal and external customers providing exceptional service
• Processing customer orders, inquiries, quotes and returns
• Scheduling of service and repairs and ordering and transferring of stock
• Monitoring jobs to ensuring high quality of customer service and rapid completion
• Advising customers of progress of service/warranty support
• Organized documents for the dispatch team, including manifests, invoices, and delivery notes.

REM Systems is a leading distributor of healthcare and medical supplies in Australia, New Zealand, and the South Pacific. Specializing in critical care, oncology, infusion therapy, and pain management, the company partners with top medical technology firms to enhance patient care and safety.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Processed orders, provided ETA updates and addressed customer concerns regarding their accounts.
• Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Answered customer requests with information about product availability, shipping information and status updates.

Landauer Australasia Pty Ltd is the global leader in radiation science and services and has over 55 years of continuous radiation industry service. The company provides integrated radiation safety products and services, including occupational radiation monitoring, professional medical physics, quality medical products, and market – leading radiation dosimetry technology to measure and monitor radiation exposure.

• Managed a high volume of customer inquiries via phone calls and emails, ensuring prompt and accurate responses.
• Providing customers with radiation dose knowledge and readings
• Developed staff teams and delegated various tasks to workers.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Proposed and implemented improvements, including the introduction of headsets for faster customer support.

Blackwoods Pty Ltd is part of Wesfarmers Industrial and Safety and is Australia’s largest provider of industrial and safety supplies, today they support businesses, big and small with our range of over 200,000 products including PPE, Welding and Gas, Power Tool, Hands Tools, Workwear and so much more sourced from the world’s best brands.

• Processing clothing orders for the embroidery VIC team.
• Liaised between suppliers, customers & account managers to build and establish long-term business partnerships.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Navigated through computer systems to review information and respond appropriately to callers.
• Meet key performance indicators (KPIs) by answering phones within 2 rings and maintaining high customer satisfaction ratings
• Achieved recognition as "Hero of the Month" for outstanding performance and consistently received positive customer feedback.
• Trained and supervised new employees to promote overall team productivity and consistent service.