Melanie Witek
Campania,TAS
Summary
Encouraging, hard working, methodical positive, friendly manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Store Manager
The Importer
02.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
The Importer
02.2015 - 08.2016
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Accommodation Manager
All Inn Strahan, Mcintosh Cottages
04.2009 - 07.2014
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Improved guest satisfaction rates by implementing effective guest relations and personalized services.
- Implemented innovative solutions to address guest complaints quickly, maintaining positive relationships with customers.
- Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
- Collaborated with local vendors to provide unique guest experiences, enhancing overall reputation in the industry.
- Leveraged social media platforms effectively, creating engaging content that attracted new clientele and increased brand visibility online.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented marketing strategies to promote hotel services.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Planned and executed marketing activities to improve property brand and increase revenue.
Education
High School Diploma -
Murray High School
Queenstown, TAS11.1988
Skills
- Team Development
- Project Management
- Supply Ordering
- Promotional Planning
- Retail Inventory Management
- Hourly Shift Management
- Risk Management
- Store Merchandising
- POS Systems
- Documentation and Reporting
- Customer Service Management
References
Peta Clark GENERAL MANAGER, THE IMPORTER
PHONE : 0407 618 833
Charles Beaumont DIRECTOR, THE IMPORTER
PHONE : 0408 515 573
Karen Chopping: ACCOUNTS MANAGER, COOGANS
PHONE: 0488060763
Timeline
Store Manager
The Importer
02.2016 - Current
Assistant Store Manager
The Importer
02.2015 - 08.2016
Accommodation Manager
All Inn Strahan, Mcintosh Cottages
04.2009 - 07.2014
High School Diploma -
Murray High School
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