Melanie Philogene
Pakenham,VIC
Summary
Pursuing full-time / part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Skilled in office administration and problem-solving, adept at improving business systems for efficiency. Recognized for exceptional customer service and teamwork, consistently achieving positive outcomes and feedback
Overview
8
8
years of professional experience
Work History
Administrator
Tru-Fit Carpets
06.2023 - Current
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service through prompt response times and thorough issue resolution efforts.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Beauty Therapist
Brandy Creek
01.2023 - 06.2023
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Hairdresser
Rokk Ebony
03.2017 - 01.2023
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Education
Certificate III - Hairdressing
The Masters Institute
Melbourne, VIC08.2019
Diploma - Beauty Therapy
Chisholm Institute
Berwick, VIC12.2017
Skills
- Customer Service
- Attention to Detail
- Office Administration
- Document Preparation
- Billing and Invoicing
- File Organization
- Verbal Communication
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
- Computer Skills
Languages
French
Native or Bilingual
Interests
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Enjoy creating and following travel blogs and vlogs.
- Watching Movies and TV Shows
- Animal Care
- Reading
Timeline
Administrator
Tru-Fit Carpets
06.2023 - Current
Beauty Therapist
Brandy Creek
01.2023 - 06.2023
Hairdresser
Rokk Ebony
03.2017 - 01.2023
Certificate III - Hairdressing
The Masters Institute
Diploma - Beauty Therapy
Chisholm Institute
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