Melanie Drew Fielden
Tugun,QLD
Summary
I am a proactive individual with a passion for development. With a track record of making informed decisions and problem solving. An ability to adapt and thrive in diverse environments has been further honed through experiences travelling and living in different countries, these experiences have allowed myself to develop a global perspective and a deep appreciation for cultural diversity.
I am a self motivated and reliable professional and my hardworking nature ensures that I consistently deliver results. With strong leadership skills and commitment to efficiency, I am well equipped to contribute to the success of organisation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Tugun Surfclub
03.2018 - Current
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized profits by controlling food, beverage and labor costs.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food inventory and supplies to prevent waste.
Owner Operator
Wild Lotus Cleaning Services
01.2020 - 01.2022
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members up to 20.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supervisor
Hospitality Gold Coast Airport
01.2013 - 01.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
Kitchen Manager
La Para Bakio
04.2006 - 11.2013
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Education
Some College (No Degree) -
Glenfield College
New Zealand Skills
- Staff Management
- Sales Tracking
- Event Preparation
- Cafe Operations Management
- Cost Control
- Health Department Compliance
- Team Recruitment
- Work Procedures Evaluation
- Business Leadership
- Inventory Tracking and Management
- Train Employees
- Profit Target Achievement
- Scheduling
Certification
Blue Card
Yellow Card
Police Report
First Aid
RSA
Languages
Spanish
Professional Working
Timeline
Owner Operator
Wild Lotus Cleaning Services
01.2020 - 01.2022
Cafe Supervisor
Tugun Surfclub
03.2018 - Current
Supervisor
Hospitality Gold Coast Airport
01.2013 - 01.2018
Kitchen Manager
La Para Bakio
04.2006 - 11.2013
Some College (No Degree) -
Glenfield College
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