Melanie Jayne Lewis

Sales experience meeting KPI's and targets.

Focus on customer service.

Ability to build rapport and trust in an honest and ethical manner.

Ability to prioritise and multi task.

Ability to maintain confidentiality.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Kept clients engaged in social networks and communities for personal health and growth.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered care techniques.
• Participated in professional development and training opportunities to enhance clinical skills.
• Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
• Supporting people to stay infection free.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.

Greet customers warmly and offer assistance.

Help customers find and select products.

Keep work area clean, organised and free of clutter at all times.

Performed cleaning tasks, keeping store neat and organised.

Operated cash register and POS to handle purchases, refunds and exchanges for customers.

Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Organised merchandise displays to promote higher levels of customer engagement.

• Answered customer questions about product availability and shipment times.
• Maintained clean and organized work environment to maintain customer safety.
• Collaborated with team members to improve overall customer experience and boost company reputation.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Fielded customer questions to share information about products, availability, and pricing.
• Established rapport with customers using active listening and interpersonal skills.
• Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.