Melanie Roberts
Port Macquarie,NSW
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience with a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant
Sarah Wright Real Estate PTY LTD
Port Macqurie , NSW
10.2023 - Current
- Organized paperwork and supplies for easy accessibility including the handling of private information and documents
- Screened or answered email enquiries to support consistent and timely communication.
- Understood and adhered to established rules and procedures.
- Prepared spaces and materials necessary for daily tasks.
- Show prospective buyers through properties either via private inspection or at an arranged open home
- Deliver invitations and flyers to key target areas
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Property Manager
HEM Property
Port Macquarie , NSW
02.2019 - 10.2023
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collection, bond payments, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Receptionist /Office Assistant
Hudson Real Estate
Port Macquarie , NSW
01.2016 - 02.2019
- Used clerical abilities to support needs of office staff and administrative team members.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Updated and managed digital and physical office records.
- Prioritized workload independently to reliably meet deadlines.
- Answered incoming office calls and/or emails, answered questions, took messages, or transferred to appropriate staff.
- Stocked break rooms and copy rooms with essentials and inventory as required.
- Daily banking and mailing duties
- Data entry and receipting of funds for property management, reconciling petty cash.
- Prepared media advertising for deadlines.
- Opening and closing of office, diverting phone calls after-hours.
Telephonist/ Dispatcher
Pacific Coast Call Centre
Coffs Harbour , NSW
11.2013 - 08.2014
- Obtain personal information for entry.
- Calling and confirming bookings.
- Speaking with company drivers and future business providers.
- Handling customer complaints, enquiries and lost property.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
Class 2 Real Estate License - Real Estate
RETS
ONLINE01-2024
Certificate II - Business Administration
TAFE NSW
Port Macquarie, NSW10-2015
Skills
- File Management
- Office Administration
- Mail Distribution
- Data Entry
- Administrative Support
- Relationship Building
- Verbal and Written Communication
- Microsoft Office Suite
- File and Record Keeping
- Time Management
- Computer Skills
- Fast Learner
- Knowledge of REST & Property Tree
- Knowledge of REI Forms, Property Space, Inspection Manager, ADL Forms, Inspect Real Estate, Agent Box & RP Data
Certification
- Full NSW Drivers License & own personal
- Current Class 2 Real Estate License
References
References available upon request.
Timeline
Assistant
Sarah Wright Real Estate PTY LTD
10.2023 - Current
Property Manager
HEM Property
02.2019 - 10.2023
Receptionist /Office Assistant
Hudson Real Estate
01.2016 - 02.2019
Telephonist/ Dispatcher
Pacific Coast Call Centre
11.2013 - 08.2014
Class 2 Real Estate License - Real Estate
RETS
Certificate II - Business Administration
TAFE NSW
- Full NSW Drivers License & own personal
- Current Class 2 Real Estate License
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