Melanna mclean
caravonica
Summary
Dynamic professional with a proven track record in small business operations and customer relations, honed as the Owner of Bean Around Town Mobile Coffee Van. Excelled in staff training and data accuracy at Cairns Reef Hotel and Casino, boosting client satisfaction and operational efficiency. Skilled in Microsoft Excel and fostering team environments, I consistently exceed business targets through strategic planning and exceptional service.
Overview
32
32
years of professional experience
Work History
Owner of Bean Around Town Mobile Coffee Van
Self Employed
12.2010 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Stay at Home Mum
Melanna
08.2006 - 12.2010
Data Entry Clerk
Cairns Reef Hotel and Casino
01.2000 - 08.2006
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Bar Manager/Receptionist
ALH Group Newmarket Hotel
02.1997 - 12.2000
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined invoice processing to ensure timely payments and financial operations.
Assistant Bar Manager
Broadbeach Hotel
01.1993 - 12.1996
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Assisted in recruiting top talent for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.
Education
High School Diploma -
Surat State High School
Surat, QLD11-1985
Skills
- Customer relations
- Data entry
- Staff training
- Organization skills
- Small business operations
- Microsoft Word
- Telephone skills
- Relationship building
- Microsoft Excel
- Training and mentoring
- Customer/Client relations
- Verbal and written communication
- Data accuracy
- Responsible alcohol service
- Bar management
- POS system operation
- Staff scheduling
- File management
- Problem-solving abilities
- Independent worker
- Guest interaction
- Multitasking
- Outgoing personality
Timeline
Owner of Bean Around Town Mobile Coffee Van
Self Employed
12.2010 - Current
Stay at Home Mum
Melanna
08.2006 - 12.2010
Data Entry Clerk
Cairns Reef Hotel and Casino
01.2000 - 08.2006
Bar Manager/Receptionist
ALH Group Newmarket Hotel
02.1997 - 12.2000
Assistant Bar Manager
Broadbeach Hotel
01.1993 - 12.1996
High School Diploma -
Surat State High School
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