Summary
Overview
Work History
Skills
STRENGTHS
EDUCATION
REFRENCES
Timeline
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Melany Hall

Condell Park

Summary

Results-oriented customer service professional with a track record of delivering exceptional customer experiences. Skilled in handling inquiries, resolving issues, and building positive customer relationships. Consistently surpasses customer satisfaction goals, sales targets, and deadlines. Possesses strong written and verbal communication abilities, excellent problem-solving skills, and exceptional interpersonal, customer service, and negotiation skills. Builds strong relationships with clients and excels in upselling services. Thrives in fast-paced environments and is committed to excellence and continuous learning.

Self-motivated and driven individual who achieves great results and quickly adapts to new challenges. Ready to help the team achieve company goals. Available for full-time or part-time employment.


Overview

20
20
years of professional experience

Work History

Inbound Sales Consultant

O'Brien Glass Industries
10.2024 - Current
  • Obtained information from customers to assess damage to vehicle glass while providing excellent customer service and upselling value added products.
  • Processed insurance, fleet, business, corporate and consumer claims for glass replacement or chip repairs on CRM.
  • Processed credit card and Zip payments
  • Resolved customer inquiries promptly and professionally.
  • Exceeded sales targets and KPI's consistently.
  • Participated in ongoing training initiatives to stay updated on new products and services offered by the company.
  • Utilised CRM software effectively to document details of calls and manage customer and vehicle information.
  • Memorised scripts to achieve easy conversational flow in interactions with customers.
  • Managed 65-70 inbound calls per day.

Office All Rounder

Torch Publishing Co
01.2021 - 09.2024
  • Effectively communicated with customers, providing product information while offering troubleshooting assistance.
  • Provided customer information as needed while collaborating with internal departments and colleagues
  • Efficiently handled a variety of inquiries via email, phone calls, and in-person interactions
  • Managed administrative responsibilities such as producing weekly revenue reports for management, booking advertising opportunities, and conducting accurate data entry.
  • Implemented efficient cost-saving strategies.

Call Centre Operator

Torch Publishihg Co
02.2010 - 09.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.


Sales Associate

Torch Publishing Co
04.2005 - 09.2024
  • Provided expert advice on print media advertising, and strategy development for a diverse range of clients.
  • Collaborated closely with creative teams to develop compelling ad campaigns designed to engage target audiences.
  • Grew existing accounts by delivering results-driven campaigns tailored to individual client objectives and market conditions.
  • Used cold calling to reach out to local business owners needing new advertising products and services.
  • Increased overall customer satisfaction ratings through regular follow-ups post-campaign completion, addressing any concerns or feedback.


Skills

  • Customer service
  • Call centre
  • Accounts receivable
  • Administration
  • Communication skills
  • Computer Skills (Excel, Word, Email, CRM, Pongrass)
  • Written and verbal communication skills
  • Social media
  • Production Co-ordination

STRENGTHS

  • Ability to work unsupervised


  • Strong sense of integrity


  • Enjoy helping others


  • Reliable & Honest


  • Self-motivated


  • Problem solver


  • Quick learner


  • Tech savvy


  • Team Player


  • Empathetic


  • Resilient

EDUCATION

Higher School Certificate 2001 -

Bass High School NSW


First Aid Certificate 2004 -

Charles Stuart College NSW

REFRENCES

Trent Engisch - Director

Torch Publishing Co

Contact - 0412 161 430


George Dagher - Sales group Manager

Torch Publishing Co

Contact - 0415 951 623





Timeline

Inbound Sales Consultant

O'Brien Glass Industries
10.2024 - Current

Office All Rounder

Torch Publishing Co
01.2021 - 09.2024

Call Centre Operator

Torch Publishihg Co
02.2010 - 09.2024

Sales Associate

Torch Publishing Co
04.2005 - 09.2024

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Melany Hall