Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic

Melany Nainggolan

Sydney

Summary

Support professional with comprehensive understanding of administrative and customer service tasks, delivering reliable assistance and improving team efficiency. Known for fostering collaborative environments and adapting to changing needs. Skilled in multitasking and conflict resolution, valued for reliability and flexibility.

Overview

17
17
years of professional experience

Work History

Account Support officer

Whelan Property Group
08.2023 - Current
  • Provided exceptional customer service to strata property owners and residents.
  • Promptly addressing inquiries, and concerns, and providing solutions to ensure client satisfaction.
  • Assisted in managing financial accounts for strata properties including accurate recording and reconciling transactions.
  • Acted as a vital intermediary, fostering communication between property owners and debt collectors to expedite debt resolution.
  • Maintained and updated creditors records, ensuring accuracy and efficiency
  • Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.

Bulk Merchandiser

Prolife Foods
02.2022 - 05.2023
  • Monitoring the availability and supply of the products
  • Tracking inventory levels and raise new Purchase Order
  • Reporting any issues or shortages to management
  • Making sure the products and storage are clean with no expiry items.

Admin Assistant for Directors of HR, Marketing, Sales & Revenue

Marriott International
03.2018 - 10.2018
  • Responsible for providing support to the Directors of HR, Marketing, Sales & Revenue
  • Analyzing and collecting data to create reports for HR, Marketing, Sales & Revenue Directors
  • Arrange international and domestic travel for the 4 Directors as required (working with corporate travel agent)
  • Effectively manage and maintain all diary appointments.
  • Process monthly Corporate Directors expenses
  • Submit invoices for payment to Accounts Payable, process and approve on dashboard for payment.

ITS Customer Service Executive

Thyssenkrupp Elevator UAE LLC
04.2015 - 12.2017


  • Direct support on customer request for field support engineering, training and marketing for GCC & worldwide clients
  • Providing Marketing material for the newsletter or brochure
  • Analyzing data on field support engineering, training and repairs to provide the monthly ITS Performance Dashboard Report
  • Providing support for Service – ME Regional Centre Management activity
  • Organizing and coordinating for ITS Dubai training activity from planning, scheduling and marketing it to the countries
  • Maintains office services by organizing office operations and procedures

Marketing Staff

Royal Pacific Trading FZE
06.2014 - 09.2014
  • Direct marketing support to worldwide customer
  • Supporting the General Manager in management day to day operations
  • Preparing the administration of trading document such as PL, BL/ Airway Bill
  • Creating Purchase Order

Marketing Researcher

Lister Petter FZE
06.2009 - 10.2011
  • Company Overview: http://www.lister-petter.com
  • Main responsibility is to expand the business in South East Asia especially in Indonesia
  • Finding new marketing strategy for a tailored business proposal for worldwide clients
  • Marketing research and expanding it in Russia, Australia, America and African countries
  • Direct marketing support to customers
  • Research and gather information by search engine through various online directories in every specific country

Telemarketer cum Business Personal Assistant

Conqueror Real Estate Brokerage LLC
12.2007 - 05.2009


  • To perform executive support to CEO
  • Provide administrative support to both staff and managers
  • Handling promotion and company events
  • Research and gather information on sale or rental properties in Dubai
  • Handling clients enquires and follow it up accordingly

Education

Bachelor Degree - Faculty of Teacher Training & Pedagogy

Atmajaya Catholic University
08.2005

Skills

  • Customer service expertise
  • Organisation and Time Management
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Attention to Detail

Training

  • Management & Real Estate Academy, The Certified Real Estate Practitioner Training, Dubai - UAE 2011-01-03
  • Karama Language Institute, Computer and MS Office Course, Dubai - UAE 2007-10-04

Languages

English
Indonesian

Timeline

Account Support officer

Whelan Property Group
08.2023 - Current

Bulk Merchandiser

Prolife Foods
02.2022 - 05.2023

Admin Assistant for Directors of HR, Marketing, Sales & Revenue

Marriott International
03.2018 - 10.2018

ITS Customer Service Executive

Thyssenkrupp Elevator UAE LLC
04.2015 - 12.2017

Marketing Staff

Royal Pacific Trading FZE
06.2014 - 09.2014

Marketing Researcher

Lister Petter FZE
06.2009 - 10.2011

Telemarketer cum Business Personal Assistant

Conqueror Real Estate Brokerage LLC
12.2007 - 05.2009

Bachelor Degree - Faculty of Teacher Training & Pedagogy

Atmajaya Catholic University

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Melany Nainggolan