Melchie Inso
Midland,WA
Summary
A graduate of Master's in International Hospitality Management with 8 year's work experience in Hospitality, Travel and Tourism Industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist/Reservation Agent (Casual Part-Time)
Swan River Hotel
08.2022 - Current
- Welcoming and greeting guest upon arrival
- In-charge of guest checking in and checking out
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collecting payment
- Communicating and updating housekeeping
- Provide information on hotel facilities and services
- Ensuring guest special are efficiently completed and providing excellent customer service to guest.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Operation Manager / Owner
PinoyOz TraveLink
08.2021 - Current
- Company Overview: Travel Agency and Tour Arrangement Services
- Answering clients inquiry via phone or emails
- Contacting tour operators, suppliers and wholesalers
- Arranging airline tickets for international or domestic flights through individual or corporate bookings
- Preparing quotations, bookings and travel itinerary of guest in the Philippines or here in Perth
- In-charge in accounting works, collecting payments and banking
- Assessing clients request and delivering full customer service and satisfaction
- Postings promotion and deals online locally and internationally
- Travel Agency and Tour Arrangement Services
Front Office Receptionist (Casual Part-Time)
Novotel The Vines Resort
09.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained clean reception area to promote positive, professional environment for clients.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Restaurant Supervisor (Partime)
Bangkok Noi Thai Restaurant
08.2020 - 09.2021
- Demonstrating genuine hospitality while greeting and establishing rapport with customer
- Delivering quality customer service by providing a warm and welcoming environment
- Supervising, guiding and helping staffs to show that you are flexible in every side of the restaurant jobs
- Upholding highest standard of hygiene, sanitation and maintained clean dining room, lobby, service and kitchen areas at all times
- Ensuring customer satisfaction and resolving customer complaints in a professional manner
- Promoting items on beverage lists and restaurant specials
- Monitoring inventory and ensuring that all food supplies, beverages and other restaurant essentials are adequately stocked
Banking / Operations (Casual)
Sealink Travel Group WA / Captain Cook Cruises
11.2019 - 03.2020
- Counting and balancing counter till and float bag daily
- Maintaining the total amount in the Safe for vessel float and change bag
- Placing change order online
- Counting and reimbursement of petty cash
- Recording daily cash transaction of the counter till and vessels cash bags
- Assigning Approved Manager crew on all vessel that will be operated
- Checking total number of guest's booked for the wine cruise to be forward to the supplier
- Banking all the cash for the whole week transactions
- Checking daily all the vessel report to be send to designated person concerned
- Monthly check of all vessel liquor licenses, accident reports and cleaning reports
- Assessing operations and reservations in daily needs
- Recording daily name of vessels running, change bang and skipper in-charge
Operations Manager
Casa Bonita Inn 1 and 2
03.2015 - 07.2018
- Oversee the entire operations of a lodging establishment including human resources, housekeeping, security, public relations, food services, sales, marketing, accounting and finances
- In-charge in Sales and Marketing and all online booking like Expedia, Booking.com, Agoda, Hotel.com, etc
- It is my job to deal effectively with customers, bosses and staff workers while keeping the pension house running smoothly
- Assigning special discounts and advertising promotions
- Creating work schedule, hiring and training new staff
- Updating and making promotions in all online bookings in convincing guest to book
- Doing accounting, bookkeeping and finance work
- Advising guest where and how to go to the destinations there planning to visit
- Delivering full customer service
Operation Manager / Owner
Dreams Travel and Tour
07.2017 - 06.2018
- Making quotations for tour and land arrangements
- In-charge in dealing with individual and corporate accounts
- Arranging airline tickets for international and local flights through individual or corporate bookings
- Preparing travel itinerary of guest international or local destinations
- Doing accounting works, collecting payments, finance and banking transactions
- Assisting guest or customers travel trip
- Delivering full customer service and clients request
- Making promotions and advertisements online for Tour Package local and international destinations
- Contacting Tour Operators here in the Philippines and other country for yearly tour package deals
- Meeting local and international Tour Operator
- Discovering new tourist attractions that are newly opened
- Responding to customer requests via telephone and email and effectively answered questions and inquiries
Education
Master of Science - International Hospitality Management
Edith Cowan University
Joondalup, Western Australia12.2020
Certificate in Tourism
North Metropolitan TAFE
Perth, Western Australia12.2018
Bachelor of Science - Information Technology
University of San Jose Recoletos
Cebu City Philippines03.2003
Bachelor of Science - Management Accounting
University of San Jose Recoletos
Cebu City Philippines03.2000
Skills
- RMS, Opera, Customlinc, HOTS, Bookeasy, Basic Hirum and Amadeus
- Online booking intranet/portal
- Photoshop and Canva
- Marketing
- Advertising
- Purchasing
- Accounting
- MS Office
- Organizational skills
- Goal-oriented mindset
- Interpersonal skills
- Tour Operator Management
- Tour Packages Management
- Airline Management
- Honesty
- Hardworking
- Flexibility
- Loyalty
- Reliability
- Responsibility
- Positive attitude
- Customer service and care
Certification
- Statement of Attainment - Provide Responsible Service of Alcohol (RSA)
- Barista Training Course (Coffee Making)
- AHA Hospitality & Tourism COVID-19 Hygiene Course
Affiliations
Philippines Travel Depot Consultancy Inc.
References
- Ms. Helen Hong, General Manager, Swan River Hotel, 0413777388
- Ms. Katrina Green, Reservation & Sales Manager, Sealink Travel Group WA, 0488588967
- Mr. David Young, Manager/Owner, Bangkok Noi Thai Restaurant, 0423906218
Personal Information
- Height: 5'3"
- Weight: 47kg
- Date of Birth: 08/12/82
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Timeline
Front Office Receptionist (Casual Part-Time)
Novotel The Vines Resort
09.2022 - 03.2023
Receptionist/Reservation Agent (Casual Part-Time)
Swan River Hotel
08.2022 - Current
Operation Manager / Owner
PinoyOz TraveLink
08.2021 - Current
Restaurant Supervisor (Partime)
Bangkok Noi Thai Restaurant
08.2020 - 09.2021
Banking / Operations (Casual)
Sealink Travel Group WA / Captain Cook Cruises
11.2019 - 03.2020
Operation Manager / Owner
Dreams Travel and Tour
07.2017 - 06.2018
Operations Manager
Casa Bonita Inn 1 and 2
03.2015 - 07.2018
- Statement of Attainment - Provide Responsible Service of Alcohol (RSA)
- Barista Training Course (Coffee Making)
- AHA Hospitality & Tourism COVID-19 Hygiene Course
Master of Science - International Hospitality Management
Edith Cowan University
Certificate in Tourism
North Metropolitan TAFE
Bachelor of Science - Information Technology
University of San Jose Recoletos
Bachelor of Science - Management Accounting
University of San Jose Recoletos
Similar Profiles
ANGELA ROBERTSANGELA ROBERTS
Front Desk Receptionist at Swan River HotelFront Desk Receptionist at Swan River Hotel
Esther GirouxEsther Giroux
Cree Language and Culture Teacher at Swan River First Nation SchoolCree Language and Culture Teacher at Swan River First Nation School
JOSEPH LAMBJOSEPH LAMB
Superintendent/Principal at Swan River Elementary School District #4Superintendent/Principal at Swan River Elementary School District #4