Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Meldonna Monleh

Melton,VIC

Summary

I am a proactive and highly motivated individual with a strong passion for the hospitality industry. Recognised for exceptional teamwork, communication and customer service skills, I excel in fast-paced environments and am dedicated to delivering high-quality results. I am eager to further develop my skills and experience whilst to contributing to a dynamic and progressive team, and I am committed to making a positive impact in every role I undertake.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Coles
10.2021 - 03.2024
  • Led at team of customer service staff, ensuring exceptional service and a positive shopping experience for customers
  • Trained and mentored new employees on company policies, procedures and customer service best practices
  • Conducted regular inventory checks
  • Ran service department and front store operations, with responsibility for checkouts and customer service desk whilst being welcoming and engaging to customers and other team members

Kitchen Hand

Stone Bar and Grill
02.2020 - 09.2021
  • Assisted chefs in food preparation, including chopping and assembling ingredients for various dishes
  • Maintained cleanliness by washing dishes and utensils and organisation of kitchen, ensuring compliance with health and safety standards
  • Operated kitchen equipment safely and efficiently, including ovens, grills and dishwashers
  • Collaborated with kitchen staff to streamline workflows and improve overall efficiency during busy shifts

Volunteer Kitchen hand

Melton Football Netball Club Canteen
04.2020 - 09.2021
  • Food Preparation and cooking, ensuring high standards of hygiene and safety were maintained
  • Collaborated with team members to efficiently manage food service during busy events and match days
  • Provided excellent customer service by taking orders, serving food and handling cash
  • Maintain cleanliness and organization of kitchen and serving areas, adhering to health regulations

Cashier/Kitchen Hand

Hungry Jack's
05.2019 - 07.2020
  • Provided friendly and efficient service as a cashier, managing cash transaction and handling customer orders
  • Assisted on food preparation and assembly, maintained high standards of quality and presentation
  • Worked collaboratively with kitchen staff to meet food service demands during peak hours

Education

Bachelor of Aviation (Pilot Training) -

Royal Melbourne Institute of Technology
11-2026

High School Diploma -

Melton Secondary College
12-2022

Skills

  • Supervising Experience
  • Conflict Management
  • Customer Service
  • Upselling
  • Leadership
  • Organizational Skills

Certification

  • Responsible Service of Alcohol (RSA)
  • Barista Certificate
  • Working with Children Check
  • Aviation Security Identification Card (ASIC)

Timeline

Customer Service Supervisor

Coles
10.2021 - 03.2024

Volunteer Kitchen hand

Melton Football Netball Club Canteen
04.2020 - 09.2021

Kitchen Hand

Stone Bar and Grill
02.2020 - 09.2021

Cashier/Kitchen Hand

Hungry Jack's
05.2019 - 07.2020

Bachelor of Aviation (Pilot Training) -

Royal Melbourne Institute of Technology

High School Diploma -

Melton Secondary College

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Meldonna Monleh