MELISSA DUCKETT
NORTH IPSWICH,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
4
4
Certification
Work History
Floor Supervisor
SHAB DREAM DECORATORS
OXLEY, QLD
02.2022 - Current
- Coordinated employees scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Set up & pull down displays at events
- Unload, pack up and load stock after events
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Set up displays, tables settings as per directions
Food and Beverage Attendant
THE LION
RICHLANDS, QLD
08.2022 - 07.2023
- Filled and served various beverages for customers.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted frequent visitors by name and explained new promotions.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Effectively multitasked within fast-paced environment.
- Maintained a positive attitude towards coworkers and customers at all times.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Provided exceptional service that reflected restaurant standards and core values.
- Responded quickly to customer complaints or special requests in a professional manner.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Cleaned spills immediately using appropriate methods per company policy.
- Participated in ongoing training to enhance job skills and knowledge.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cleaner
Croatian Club
Rocklea, QLD
03.2022 - 06.2023
- Collected trash from floors within hallways, bathrooms and work areas.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Serviced, cleaned and restocked restrooms.
- Steam-cleaned or shampooed carpets.
- Transported trash bags to designated disposal areas.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Followed company uniform, performance and security policies with every job.
- Monitored building security and safety by locking doors or avoiding hazards.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Notified managers of repair needs or additions to building operating systems.
- Replenished supply of hand soap, paper towels and other consumables.
FULLTIME TEAM MEMBER
OFFICEWORKS
IPSWICH, QLD
- Worked hard to learn required tasks quickly to maximize performance.
- Operated forklifts, Load & unload trucks , wrap pallets, palletise stock to move supplies and finished products.
- Developed positive customer relationships through friendly greeting and excellent service.
- Attended staff meetings to stay updated on company policies and procedures.
- Resolved customer issues promptly in a professional manner.
- Maintained positive working relationship with fellow staff and management.
- Addressed customer needs, responding to specific requests. SPECIAL ORDERS
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Promoted products through effective merchandising techniques.
- Operated cash registers to process payments from customers.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Rotated through series of different stations based on team needs.
- Processed and retrieved customer special orders.
- Initiated inventory control measures to sustain stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
- Looked for ways to go above and beyond job requirements.
- Monitored and supported proper electronic shelf label signage.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Collaborated with team members to maximize productivity and efficiency.
- Participated in training sessions for new employees when needed.
- Trained new team members and retraining staff using approved training materials and information.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Greeted customers upon entering the store with friendly demeanor.
- Prioritized and organized tasks to efficiently accomplish service goals.
Warehouse Supervisor
LIFELINE
IPSWICH, QLD
- Checked loaded materials compared to work orders for correctness.
- Monitored processing equipment and machinery for proper start-up, operation and shut down.
- Developed weekly schedules for warehouse employees.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Coordinated with other departments to ensure smooth flow of materials.
- Provided leadership to motivate staff members to achieve performance goals.
- Developed and implemented safety policies and procedures for the warehouse team.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Directed receiving, warehousing, distribution and maintenance services.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Work with and direct Work for Dole, community service and volunteers, as well as paid staff.
- Payroll for all stores and warehouse staff and meal allowance payments
- Truck run sheets for collections deliveries etc
- Organise trucks for Auction collections
Process Worker
VARIOUS
IPSWICH-BRISBANE AREAS, QLD
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Assisted with troubleshooting and resolving problems during the production process.
- Completed paperwork related to daily tasks such as job order forms, safety logs.
- Utilized computer systems to track orders and maintain records of manufacturing activities.
- Completed quality assurance testing on goods and products.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Set up and operated production machinery according to specific standards and protocols of company.
- Maintained cleanliness of work areas by sweeping and mopping floors, emptying trash containers.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Sorted and packaged products to prepare for processing or shipment.
- Use pallet jacks, operate forklift, scissor lift when required
- Measured and weighed items to meet quality standards and prevent waste.
- Processed and staged orders to complete shipments.
- Hand-assembled needed parts with bolts and screws.
- Understood and followed oral and written directions.
- First aide officer on shifts
Administrative Officer
MISSION AUSTRALIA
IPSWICH, QLD
- Coordinated support to facilitate general office operations.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Received and distributed mail, letters and packages.
- Maintained front desk to provide positive first impression.
- Sorted incoming mail for distribution to appropriate personnel.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Responded effectively to sensitive inquiries or complaints.
- Greeted visitors warmly upon arrival at office reception area.
- Assisted organizational efforts by filing, entering data and answering phones.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
Finance Officer
CITY FINANCE
LOGAN IPSWICH, QLD
- Managed accounts receivable and payable processes while ensuring accurate recording of transactions in the general ledger system.
- Approved loan within specified limits or referred to appropriate approval level.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
- Developed loan contracts and explained contract terms to clients.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Contacted customers with delinquent accounts to solicit payment.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Education
High School Diploma -
NAMBOUR HIGH SCHOOL
Nambour, QLDSkills
- Operations Management
- POS Systems Operations
- Stock Management
- Operations Oversight
- Team Leadership
- Policy Enforcement
- Team Supervision
- Loss Prevention
- Safety Monitoring
- Retail Merchandising
- Customer Relations
Certification
- MR LICENCE
- FORKLIFT LICENCE
- BLUE CARD
- FIRST AIDE
Affiliations
- VOLUNTEER FOR LOWOOD COMMUNITY ACTION GROUP
Timeline
Food and Beverage Attendant
THE LION
08.2022 - 07.2023
Cleaner
Croatian Club
03.2022 - 06.2023
Floor Supervisor
SHAB DREAM DECORATORS
02.2022 - Current
FULLTIME TEAM MEMBER
OFFICEWORKS
Warehouse Supervisor
LIFELINE
Process Worker
VARIOUS
Administrative Officer
MISSION AUSTRALIA
Finance Officer
CITY FINANCE
High School Diploma -
NAMBOUR HIGH SCHOOL
Similar Profiles
Mobina AlizadehMobina Alizadeh
Restaurant Team Member at Pizza ShabRestaurant Team Member at Pizza Shab
Bardiya MomeniBardiya Momeni
Cashier at Pizza ShabCashier at Pizza Shab
JAMROZ RASHIDJAMROZ RASHID
BUSSINESS DEVELOPMENT MANAGER/ LEGAL ADVISOR at SHAB GROUPBUSSINESS DEVELOPMENT MANAGER/ LEGAL ADVISOR at SHAB GROUP