Mele-Ana Fa'Aoso
Redlynch,QLD
Summary
Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help improve operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administration/Accounts
The Boland's Centre
05.2021 - 05.2022
- Building electricity meter readings (tenants)Drafted and distributed invoices for outstanding payments (XERO).
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Provided exceptional customer service when handling billing inquiries from clients, resulting in increased satisfaction rates among account holders.
- Building electricity meter readings (tenants)
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
Administration Assistant
Trinity Accounting
08.2020 - 05.2021
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Managed travel arrangements for senior executives, including flight bookings, hotel reservations, and transportation services as needed.
- Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
Production Assistant (Short Film)
Lone Star Productions
01.2018
- Assist where necessary to coordinate and monitor meeting, including diary management
- Provide administrative functions to support the business as required to ensure a quality administrative service
- Provided data input and ensuring data is entered correctly into the system
- Highly organised
- Demonstrated high time management skills
- Filing
- Ensure the confidentiality of all documentation handled.
Night Shift Filler
Toys R Us
01.2017 - 10.2018
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
Education
High School Diploma -
Cairns High State School
Cairns, QLD01.2017
High School Diploma -
St Peter's Lutheran College
Brisbane, QLD01.2016
Skills
- Meeting deadlines
- Inventory Monitoring
- Data Entry
- Confidentiality handling
- Verbal Communication
- Invoice Processing
- Problem-solving abilities
- Customer Service
- Microsoft Outlook
- Telephone skills
- Greeting and Seating Clients
- Office Administration
Certification
- 2018 – Cert II in Skills for Work and Vocational Pathways (completed)
- 2018 – Cert III Health Services Assistant (AIN)
References
- Kay Bullbit, Manager - Boland’s Centre, 0414 320 205
Timeline
Administration/Accounts
The Boland's Centre
05.2021 - 05.2022
Administration Assistant
Trinity Accounting
08.2020 - 05.2021
Production Assistant (Short Film)
Lone Star Productions
01.2018
Night Shift Filler
Toys R Us
01.2017 - 10.2018
High School Diploma -
Cairns High State School
High School Diploma -
St Peter's Lutheran College
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