Mele Funaki
Taylor's Hill,VIC
Summary
Dynamic Administrative Assistant with a proven track record at SNA Constructions, excelling in communication and complaint resolution. Adept at crafting engaging correspondence and enhancing customer retention. Passionate about child development, demonstrated through effective lesson planning and classroom management in previous roles. Committed to fostering positive relationships and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
SNA Constructions
North Melbourne, VIC
2022.01 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
PICK PACKER
Ceva Logistics
Truganina, Victoria
2024.10 - 2025.02
- Assembled boxes and cartons according to customer specifications.
- Maintained a clean and organized work area throughout the shift.
- Followed safety regulations while working with hazardous materials such as chemicals or flammable liquids.
- Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
Factory Hand
COS Office Supplies
Truganina, Victoria
2022.10 - 2023.02
- Followed workplace safety guidelines by wearing protective clothing and correctly operating heavy machinery.
- Organized finished products and materials for storing, shipping and processing.
- Reported any issues or discrepancies to supervisor immediately upon discovery.
Educator
Lovely Kids Family Daycare
Melbourne, VIC
2021.06 - 2022.01
- Ensure that all lesson plans cater to all students learning needs.
- Replenished family daycare supply levels to support planned lessons and activities.
- Built relationships and communicated with parents to provide best learning environment for children.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
Call Center Representative
TSA
Brisbane, Queensland
2015.03 - 2017.03
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Assisted customers by answering questions and responding to inquiries.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
Education
Bachelor of Education Studies -
Victoria University
Footscray Melbourne2025-11
Skills
- Meeting minutes
- Office administration
- Communication skills
- Child development
- Complaint resolution
- Inbound and Outbound Calling
- Group and individual instruction
- Classroom management
- Lesson planning
References
References available upon request.
Timeline
PICK PACKER
Ceva Logistics
2024.10 - 2025.02
Factory Hand
COS Office Supplies
2022.10 - 2023.02
Administrative Assistant
SNA Constructions
2022.01 - Current
Educator
Lovely Kids Family Daycare
2021.06 - 2022.01
Call Center Representative
TSA
2015.03 - 2017.03
Bachelor of Education Studies -
Victoria University