Mele Koloamatangi
Brisbane
Summary
Knowledgeable and dedicated professional with 5 years of experience in customer service. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Proven skills in problem-solving and data entry. Committed to enhancing customer satisfaction through effective communication and critical thinking.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ASB Bank Limited
Auckland, AUK
10.2022 - 03.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed 50-60 incoming calls and numerous emails per day.
- Processed transactions accurately while adhering to bank policies and procedures.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Managed customer accounts, ensuring timely updates and accurate information provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Officer
Inland Revenue Department
Auckland, AUK
07.2022 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Conducted follow-ups on unresolved issues, ensuring high levels of customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed tax returns efficiently, ensuring compliance with regulations and timely submissions.
Pharmacy Assistant
Auckland District Health Board
Auckland, AUK
05.2021 - 03.2022
- Managed inventory levels to ensure availability of medications and supplies.
- Assisted pharmacists in medication preparation and dispensing processes.
- Trained new staff on pharmacy procedures and best practices for accuracy.
- Implemented workflow improvements to enhance efficiency in daily operations.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Customer Service Representative
ASB Bank Limited
10.2022 - 03.2026
Customer Service Officer
Inland Revenue Department
07.2022 - 10.2022
Pharmacy Assistant
Auckland District Health Board
05.2021 - 03.2022