Experienced leader with a strong background in guiding teams, seeking a position at a reputable company where I can excel and contribute. I am driven to become a valuable asset to an organisation, leveraging my skills and dedication to make a meaningful impact. I aim to grow both professionally and personally while actively contributing to the company's overall objectives.
Overview
18
18
years of professional experience
Work History
Disability Support Worker
SUPPORTING DISABILITIES AUSTRALIA
01.2021 - Current
Key Support and managed a SIL group home.
Experienced with medication administration. Checking and monitoring medication schedules.
Maintained safety with a tidy and clean home environment.
Kept detailed daily logs with shift notes with care actions, patient behaviours, and incidents.
Provided assistance in daily living activities.
Supporting participants with high care and mental health
Experienced with supporting and managing participants with behaviours of concern.
Provided training to new staff
Maintained detailed records of patient progress, documentation of services and case notes.
Kept accurate records for client files and handled related paperwork.
Adhered to company requirements for patient interactions and care standards.
Cleaned house and maintained shift duties at group home. .
Prepared nutritious meals to meet individual dietary needs for participants.
Provided assistance with participant morning routines and personal care.
Organised participant appointments weekly, fortnightly and monthly.
Encouraged client choice and control
Pick Packer/Team Leader/Trainer
TOLL PEOPLE
08.2017 - 12.2020
Reporting to Management
Team Leader and trainer after 6months
Ticketing Orders and Packing Orders
Dispatching
RF Scanning
Data Entry
Worked as part of a team and was able to work independently
Maintaining KPI/Orders
Voice Picking
Met tight deadlines in a fast-paced environment.
Cleaned and maintained production area.
Labeled containers, container tags or products.
Evaluated staff performance and provided coaching to address inefficiencies.
Educator
BB FAMILY DAY CARE
07.2011 - 06.2017
Supervised and monitored the safety of children in my care
Developed schedules and routines to ensure that children had enough physical activity, rest, and playtime
Ensured a clean, safe and healthy environment for children
Prepared meals and organised mealtimes and snacks for children
Organised activities or implemented a curriculum that allowed children to learn and explore interests
Kept records and recorded children’s progress, routines and interests
Actively encouraged children to develop their communication, problem-solving and social skills.
Documented behaviour, development and learning of children
Gathered materials and resources to prepare for lessons and activities and promoted learning.
Customer Service Representative
WESTPAC
12.2006 - 06.2011
Customer Service
Team Leader after 1 year
Actioning and Establishing services/requests for Internet and Telephone Banking
Banking and Opening Term Deposit accounts
Amended and corrected errors from application forms
Dealing with complaints
Trained customer representatives to meet performance and service goals.
Investigated and resolved customer inquiries and complaints.
Updated accounts, and maintained detailed records for management.
Worked with staff members to enhance customer service experience and exceed team goals
Business Analyst & Vendor Manager (Remote) at Freelance Consultant | Lagos, Nigeria (Supporting U.S. and U.K. Clients)Business Analyst & Vendor Manager (Remote) at Freelance Consultant | Lagos, Nigeria (Supporting U.S. and U.K. Clients)