Mele Mokofisi
Sydney
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. problem solving and strong communication skills. Always utilising my skills and contributing to the success of an organisation. Committed to delivering excellent service.
Overview
7
7
years of professional experience
Work History
Hotel Reservations Agent
Q Station
Sydney, Manly
11.2024 - Current
- Managed hotel reservations using the property management system effectively.
- Assisted guests with inquiries and provided information about hotel services.
- Processed booking modifications and cancellations in a timely manner.
- Resolved guest complaints and issues, maintaining high customer service standards.
- Trained new staff on reservation procedures and customer service techniques.
- Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
- Provided customer service over the phone by responding to inquiries about hotel services, local attractions and directions.
Customer Service Consultant
Tyro
02.2024 - 12.2024
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Resolved escalated customer complaints in a timely manner.
- Trained new team members on company policies, procedures and best practices for customer service.
- Answered incoming calls from customers regarding product information, order status and technical support.
Travel consultant
Flight centre
Sydney
02.2022 - 09.2023
- As a travel consultant at Flight Centre, I assisted clients in planning and booking their travel arrangements
- I utilized my problem-solving skills and strong communication skills to understand customer needs and provide personalized recommendations
- With my creativity, I curated unique travel experiences and tailored itineraries to meet individual preferences
- Additionally, I utilized my knowledge of Microsoft Office and time management skills to efficiently handle bookings and ensure seamless travel experiences for clients
- Through my ability to work as a team player, I collaborated with colleagues to deliver exceptional customer service and achieve sales targets.
Sales assistant
French Connection
07.2019 - 02.2022
- As a sales assistant at French Connection, I provided excellent customer service and support to shoppers
- I utilized my strong communication skills to assist customers in finding products, answering their inquiries, and providing style advice
- Through my knowledge of the product range, I effectively upsold and cross-sold items, contributing to increased sales
- Additionally, I utilized my time management skills to ensure the store was well-maintained and organized
- With my ability to work as a team player, I collaborated with colleagues to create a positive and welcoming shopping experience for customers.
Sales assistant
Bardot Jnr
12.2018 - 06.2019
Education
Graduated year 12 -
Cromer High Campus
Skills
- Effective Time Management
- Computer Skills
- Teamwork
- Communication Skills
- Ability to Work Under Pressure
- Customer Service
- Leadership
- Creativity
- Microsoft Office
References
- Lily Henderson, Flight centre, 0420 588 101
- Kalina Stepto, Admin, 0425 361 273
- Pedro, Q station, 02 9466 1500
Extracurricular Activities
Youth leader at Church, 02/01/22, Present
Timeline
Hotel Reservations Agent
Q Station
11.2024 - Current
Customer Service Consultant
Tyro
02.2024 - 12.2024
Travel consultant
Flight centre
02.2022 - 09.2023
Sales assistant
French Connection
07.2019 - 02.2022
Sales assistant
Bardot Jnr
12.2018 - 06.2019
Graduated year 12 -
Cromer High Campus