Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

MELE TURAGANIVALU

Nambour

Summary

I enjoy a challenging role and accustomed to working towards meeting expectations. Experienced with patient care, medical support, and maintaining health records. Utilizes effective communication and empathy to support patient wellbeing. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment allows me an advantage to expand and develop many more skills and knowledge and this will be tremendously useful in future opportunities. My proficient contribution to team work and abundance of common sense allows me to work well under pressure within a team or independently. I am a real team player well suited to any role and fits easily into any society.


Overview

9
9
years of professional experience

Work History

Nursing Assistant

Estia Health
11.2024 - Current
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Support Quality Assurance Agent

Travel Agency
11.2022 - Current
  • Ensure customer interactions are aligned with business goals
  • My roles include: Co-manage induction program and ongoing training initiatives for reservation staff
  • Create and maintain monitoring formats and quality standards
  • Perform 70% of call monitoring across the reservations team, providing feedback and trending data to team leaders & management
  • Provide actionable data to internal support groups as needed
  • Coordinate and facilitate call calibration sessions for call centre team
  • Identify common customer issues, improve customer experience and assist to standardize communication and processes with customers
  • Provide feedback to call centre team leaders and managers
  • Prepare and analyse internal and external quality reports for management review

Corporate Travel Consultant

Sanford International Travel
04.2022 - 02.2024
  • As a senior travel agent, I support a team of travel consultants who are in charge of organizing travel-related needs, including booking flights, accommodation, transportation, and rental cars
  • Offers advice and support for intricate and/or substantial travel needs
  • In addition, I rate travel suppliers and give management performance reports or ratings
  • My roles include: Any booking created via Amadeus from booking of flights, accommodations, transfers and car hire
  • Amending and re-sending already existing tickets
  • Utilizing Tramada to maintain and manage every aspect of the company operations, client data and documentation for the agency data
  • Creating Profiles
  • Booking via Serko/ Air Ticketing / Kudos Travel
  • Providing support desk for the agency
  • Handle all back-office enquiries and customer relation complains, conflicts and compliments
  • Updating Debtors and Creditors profiles in Tramada

Debt Collector Agent (Uninsured Motor Vehicles)

Recoveries Corporation Limited (RCL)
01.2021 - 01.2022
  • As a debt collector agent, I assist businesses in collecting money owed by debtors from overdue accounts and uninsured motor vehicle companies in Australia
  • My roles include: Respond to emails and phone calls
  • Keep Track of assign Accounts to identify outstanding debt
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plan
  • Investigate and resolve Discrepancies

Help Desk Agent

Mindpearl Fiji Ltd
01.2016 - 01.2019
  • Review complaints
  • Delivering a high level of customer service at all times
  • Perform thorough investigation of complaints
  • Listening to the customer agents calls which have been escalated to a complaint
  • Writing letters to both the customer and client

Customer Service and Sales Representative

Mindpearl Limited
01.2016 - 01.2019
  • Handling Inbound and outbound customer’s enquiries utilizing available contact center system and programs
  • Demonstrate excellent in customer service in all dealing with customers, in accordance with Minpearl and client policy, procedures and values
  • Identify the customer’s needs, upsell additional product/services and offer personalized service in line with quality and training directives
  • Complete administrative task relating to servicing and resolving customer requests in a focused and efficient manner
  • Maintain efficient control of queue
  • Deal with customer complains in a professional manner within mindpearl and client guideline
  • Any other duties as reasonably requested by the employer

Education

CHC33015 - Certificate III in Individual Support

Study Wise College
Nambour, QLD
10-2024

First Aid

First Aid Pro
Sydney, NSW
03-2024

Diploma - Accounting

Fiji National University
01.2016

Diploma - Front Desk & Admin Operation

Dateline Business College
12.2014

Diploma - Computer

INFORTECH
12.2013

High School -

Dudley High School
01.2012

Skills

  • Patient care
  • Patient feeding
  • Basic life support
  • Direct patient care
  • Recording vital signs
  • Patient-focused care
  • Patient relationship building
  • Catheter care
  • Electronic charting
  • Companionship and emotional support
  • Client documentation
  • Behavior redirection

Reference

ALUMECI DELAIBATIKI Pacific Centrecom Fiji Limited
Trainning Co-ordinator Manager Airline Manager
(041) 341-1152 delaibatikialumeci@gmail.com


PETERO TOGA Recoveries Corp Limited
Assistant Operations Manager Manager
(679) 836-6668
petero_toga@recoveriescorp.com.au


TAITO SAVOU Mind Pearl Fiji Limited
Friend
(046) 137-9914
savoutaito92@gmail.com Mind Pearl Fiji Limited

Timeline

Nursing Assistant

Estia Health
11.2024 - Current

Support Quality Assurance Agent

Travel Agency
11.2022 - Current

Corporate Travel Consultant

Sanford International Travel
04.2022 - 02.2024

Debt Collector Agent (Uninsured Motor Vehicles)

Recoveries Corporation Limited (RCL)
01.2021 - 01.2022

Help Desk Agent

Mindpearl Fiji Ltd
01.2016 - 01.2019

Customer Service and Sales Representative

Mindpearl Limited
01.2016 - 01.2019

Diploma - Accounting

Fiji National University

Diploma - Front Desk & Admin Operation

Dateline Business College

Diploma - Computer

INFORTECH

High School -

Dudley High School

CHC33015 - Certificate III in Individual Support

Study Wise College

First Aid

First Aid Pro

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MELE TURAGANIVALU