Mele Turaganivalu
Nambour,Australia
Summary
Seasoned Corporate Travel Consultant with solid understanding of complex travel logistics and corporate travel management. Skilled in identifying cost-effective travel options, maintaining client relationships, and negotiating vendor contracts. Proven ability to ensure smooth business trips for clients while adhering to company policies and procedures. Noteworthy contribution includes implementing effective solutions that improved operational efficiency in previous roles.
Overview
5
5
years of professional experience
Work History
Corporate Travel Consultant
Sanford International Travel
Nadi
04.2022 - 02.2024
- As a senior travel consultant, I support a team of travel consultants who are in charge of organizing travel-related needs for corporate Travel here in Australia, including booking flights, accommodation, transportation, and rental cars.
- Offers advice and support for intricate and or substantial travel needs.
- My roles include:
- Amending and re-sending already existing tickets.
- Utilizing Tramada to maintain and manage every aspect of the company operations, client data and documentation for the agency data.
- Any booking created via Amadeus from booking of flights, accommodations, transfers and car hire.
- Creating Profiles.
- Booking via Serko/ Air Ticketing / Kudos Travel.
- Providing support desk for the agency.
- Handle all back-office enquiries and customer relation complains, conflicts and compliments.
- Updating Debtors and Creditors profiles in Tramada.
Debt Recovery Specialist
RCL Insurance
Suva
01.2021 - 01.2022
- As a debt collector agent, I assist businesses in collecting money owed by debtors from overdue accounts and uninsured motor vehicle companies in Australia.
- My roles include:
- Respond to emails and phone calls.
- Keep Track of assign Accounts to identify outstanding debt.
- Plan course of action to recover outstanding payments.
- Locate and contact debtors to inquire of their payment status.
- Negotiate payoff deadlines or payment plan.
- Investigate and resolve Discrepancies.
Accounts Receivable Clerk
DHL Limited
Suva
01.2019 - 12.2019
- Generate and send accurate customer invoices in a timely manner
- Monitor customer accounts for overdue payments
- Follow up on outstanding invoices via phone, email, or mail
- Apply payments to customer accounts and reconcile discrepancies
- Maintain accurate and up-to-date records of accounts receivable transactions
- Prepare aging reports and escalate collection issues when necessary
- Collaborate with sales and customer service teams to resolve billing issues
- Assist in month-end closing processes and AR reporting
- Ensure compliance with company policies and accounting standards
- Support audits by providing necessary documentation and reports
Education
First Aid Pro - HLTAID009 Provide cardiopulmonary resuscitation, HLTAID010 Provide basic emergency life support, HLTAID011 Provide First Aid
First Aid Pro
Sydney03.2024
Graduated Bachelor of Commerce -
Fiji National University
Nasinu, Suva, Fiji02.2016
Diploma in Computer -
Fiji National University
Fiji, Fiji06.2013
High School -
Indian College
Suva12.2012
Skills
- Professional communication
- Multi-tasking
- Flexibility
- Reliability
- Honesty
- Hardworking
- Customer interaction
- Initiative
- Negotiating
- Customer service
- Attention to detail
- Calmness under pressure
- Ability to work under minimum supervision
- Quick response
- Accuracy
- Efficiency
- Devotion to work
- Diligence
References
- Alumeci Delaibatiki, Pacific Centrecom Fiji Limited, Senior Agent / Quality Analyst, Nadi, +61 413411152, delaibatikialumeci@gmail.com
- Petero Toga, Recoveries Corp Limited, Manager, Suva, (679) 836-6668, petero_toga@recoveriescorp.com.au
- Javed Ali, Mind Pearl Fiji Limited, Trainer/Manager, Suva, (679) 711-2071, Javed.ali@mindpearl.com
Timeline
Corporate Travel Consultant
Sanford International Travel
04.2022 - 02.2024
Debt Recovery Specialist
RCL Insurance
01.2021 - 01.2022
Accounts Receivable Clerk
DHL Limited
01.2019 - 12.2019
First Aid Pro - HLTAID009 Provide cardiopulmonary resuscitation, HLTAID010 Provide basic emergency life support, HLTAID011 Provide First Aid
First Aid Pro
Graduated Bachelor of Commerce -
Fiji National University
Diploma in Computer -
Fiji National University
High School -
Indian College