Mel Edward Montero
Kwinana,WA
Summary
Dynamic consultant with a strong work ethic at My Money House, adept at problem-solving and fostering client rapport. Successfully identified refund opportunities through innovative financial assessments, enhancing client satisfaction. Leveraged emotional intelligence and efficient communication to collaborate effectively with diverse teams, ensuring holistic service delivery and impactful presentations.
Overview
3
3
years of professional experience
Work History
Consultant
My Money House
06.2025 - Current
- Represented the MMH Group brand introducing potential clients to My Finance House.
- Collaborated with team members to create impactful presentations for client meetings.
- Providing a refund software for clients to conduct an initial assessment of their finances, loan products, and past financial transactions to identify potential refund or reclaim opportunities (e.g., overpaid interest, hidden fees, unclaimed funds).
- Collaborate with internal My Money House teams (finance specialists, mortgage brokers, customer service, call centre, etc.) to ensure a holistic service and appropriate referrals.
- Participated in all company lead generation activities that included door knocking, shopping centre promotions and community events.
Disability Support Worker
Vanessa Garland
02.2025 - Current
- Provided individualized support to clients with disabilities, ensuring their needs and preferences were met.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Assisted clients in daily living activities, promoting independence through skill-building and encouragement.
Machine Operator & Harvester Support
Costa Mushrooms
10.2022 - 01.2025
- Operated machinery following safety protocols and standard operating procedures.
- Monitored production processes to ensure quality standards were met consistently.
- Conducted routine maintenance checks to minimize downtime of equipment.
- Assisted in troubleshooting machine malfunctions to enhance operational efficiency.
- Collaborated with team members to coordinate daily harvesting tasks and workflow management.
- Participated in regular safety meetings, contributing insights to enhance workplace safety culture.
- Communicated effectively with team members to coordinate tasks and ensure efficient workflow during the busy harvest season.
Education
High School Diploma -
Divine Mercy College
326 Yangebup Rd, Yangebup WA 616412-2020
Skills
- Problem-solving
- Attention to detail
- Client rapport
- Strong Work Ethic
- Positive Attitude
- Efficient Communication
- Emotional Intelligence
- Time Management
Languages
English
Native or Bilingual
Tagalog / Filipino
Native or Bilingual
Cebuano / Filipino
Native or Bilingual
Timeline
Consultant
My Money House
06.2025 - Current
Disability Support Worker
Vanessa Garland
02.2025 - Current
Machine Operator & Harvester Support
Costa Mushrooms
10.2022 - 01.2025
High School Diploma -
Divine Mercy College
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