Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Melenaite Tameifuna

Gordon, Canberra,ACT

Summary

I am currently seeking a position where I will be able to utilize and further develop my customer service skills and leadership qualities. I am a customer focused, motivated and reliable individual and I love to communicate with new people from different cultures and backgrounds. I am trustworthy, hardworking, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Credit Account Manager

Lifetyle Money
EAST TAMAKI, AUCKLAND, NEW ZEALAND
03.2010 - 12.2023
  • Ensure customers who appear on 'To Do List', are processed in accordance with company policy and procedures.
  • Understand the customer's reasons for missing their payments and work within their financial parameters to establish a manageable repayments schedule.
  • Utilize all 'track and trace' options to locate customers who have moved without providing a forwarding address.
  • Answer incoming calls and telephone all overdue customers effectively and professionally.
  • Ensure Bad Debts are written off accordingly to company Policy.
  • Schedule field visits to the field agents and information to the Field Operative is factually and procedurally correct.
  • Liaison and correspond with different budgeters from different budgeting services, regarding customers budgeting report to establish an affordable repayment schedule.

Education

High School Diploma -

Onehunga High School
Auckland, New Zealand

Diploma in Business Studies - Business

Auckland University of Technology
Auckland, New Zealand

Certificate in International And National Travel And Tourism -

International Travel College of New Zealand
Auckland, New Zealand

Skills

  • Fluent in both English and Tongan
  • Strong written and verbal communication
  • Highly proactive and self-motivated person - also love to motivate others
  • Exceptional customer service and collection experience
  • Excellent telephone manner and communication skills
  • Systematic and well organized approach to my work
  • Able to multitask and think or act fast under pressure
  • Positive attitude, resilient and outcome focused approach to my work
  • Problem Resolution
  • Self-Directed
  • Flexible and Adaptable
  • Computer literate - fast and accurate keyboard skills and proficiency with Microsoft Office and Excel
  • Strong practical skills with finPower Connect software management system

Affiliations

  • Love Fashion
  • Love to Travel
  • Love music
  • Love people

Accomplishments

  • Employee of the year(2011) highest cash collector
  • Employee of the year(2015) hightest cash collector(Outbound and Inbound)
  • Earned senior account manager role(2015-2023)
  • Lifestyle Money Nominee for CRM Awards with 100% call - August 2022

References

References available upon request

Timeline

Credit Account Manager

Lifetyle Money
03.2010 - 12.2023

High School Diploma -

Onehunga High School

Diploma in Business Studies - Business

Auckland University of Technology

Certificate in International And National Travel And Tourism -

International Travel College of New Zealand

Similar Profiles

CREATE PROFILE
Melenaite Tameifuna