Melenaite Tameifuna
Gordon, Canberra,ACT
Summary
I am currently seeking a position where I will be able to utilize and further develop my customer service skills and leadership qualities. I am a customer focused, motivated and reliable individual and I love to communicate with new people from different cultures and backgrounds. I am trustworthy, hardworking, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Credit Account Manager
Lifetyle Money
EAST TAMAKI, AUCKLAND, NEW ZEALAND
03.2010 - 12.2023
- Ensure customers who appear on 'To Do List', are processed in accordance with company policy and procedures.
- Understand the customer's reasons for missing their payments and work within their financial parameters to establish a manageable repayments schedule.
- Utilize all 'track and trace' options to locate customers who have moved without providing a forwarding address.
- Answer incoming calls and telephone all overdue customers effectively and professionally.
- Ensure Bad Debts are written off accordingly to company Policy.
- Schedule field visits to the field agents and information to the Field Operative is factually and procedurally correct.
- Liaison and correspond with different budgeters from different budgeting services, regarding customers budgeting report to establish an affordable repayment schedule.
Education
High School Diploma -
Onehunga High School
Auckland, New ZealandDiploma in Business Studies - Business
Auckland University of Technology
Auckland, New ZealandCertificate in International And National Travel And Tourism -
International Travel College of New Zealand
Auckland, New ZealandSkills
- Fluent in both English and Tongan
- Strong written and verbal communication
- Highly proactive and self-motivated person - also love to motivate others
- Exceptional customer service and collection experience
- Excellent telephone manner and communication skills
- Systematic and well organized approach to my work
- Able to multitask and think or act fast under pressure
- Positive attitude, resilient and outcome focused approach to my work
- Problem Resolution
- Self-Directed
- Flexible and Adaptable
- Computer literate - fast and accurate keyboard skills and proficiency with Microsoft Office and Excel
- Strong practical skills with finPower Connect software management system
Affiliations
- Love Fashion
- Love to Travel
- Love music
- Love people
Accomplishments
- Employee of the year(2011) highest cash collector
- Employee of the year(2015) hightest cash collector(Outbound and Inbound)
- Earned senior account manager role(2015-2023)
- Lifestyle Money Nominee for CRM Awards with 100% call - August 2022
References
References available upon request
Timeline
Credit Account Manager
Lifetyle Money
03.2010 - 12.2023
High School Diploma -
Onehunga High School
Diploma in Business Studies - Business
Auckland University of Technology
Certificate in International And National Travel And Tourism -
International Travel College of New Zealand