Mele Uha Telefoni
Melbourne,VIC
Summary
My passion lies with caring for people and fulfilling my duty in making sure my work is done to the best of my ability. I have had years of experience working with different people of different backgrounds. In saying that, I have gained many skills and values which attribute to who I am today. I am a hard-working and driven individual who is not afraid to face any challenges. I would describe myself as an open, caring, determined and honest person. Prioritizing tasks and managing time effectively are one of my strong suits, building my character to become the best employee.
Overview
4
4
years of professional experience
Work History
Health Care Assistant
Waitemata DHB, Northshore Hospital
Auckland, New Zealand
04.2023 - 12.2025
- Working in a hospital setting was definitely different compared to a clinic. Much more responsibilities which included assisting patients with personal and daily care such as, bathing/showering/toileting and dressing.
- Helped feeding patients who are unable to feed themselves due to disability or illness.
- Maintaining a clean and safe environment for patients and staff in the wards. Clearing out any hazards that could jeopardize anyone's safety.
- Assisting in transferring patients around the hospital with care. Using the hospital equipment with care such as the wheelchair and bed.
- Observed patient's physical, mental, and emotional conditions and reported any changes minor or major to nurse or supervisor.
- Answered patient bells and responded efficiently to their requests in a timely manner.
- Interacted positively with patients and family members of patients while caring.
- Keeping patients' privacy confidential.
Volunteer OP shop
Manurewa Methodist OP shop
Auckland, New Zealand
02.2024 - 11.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Health Care Assistant
Southseas Healthcare
Auckland, New Zealand
02.2022 - 09.2023
- Working as a Health care assistant in a clinic was definitely an amazing experience personally. I was able to monitor patient vital signs, check blood pressure and also triage patients daily.
- Another part of my daily work was to call and book appointments for immunisation's, scans and check ups.
- Assisting patients with their needs, maintaining a clean and safe environment for the staff and patients.
- Also supporting the nurses and doctors with their needs, along with administration.
- I participated in training sessions to update certificates, collaborated with my work members to coordinate patient care plans.
- I also would speak out if I had any concerns within my work, my communication was effective with my colleagues as well as my patients. I provided comfort to my patients if they addressed any issues they had, If I couldn't resolve the issue on my own I would seek help from the nurses and if needed, the Doctors.
Education
Diploma - Healthcare
NZMA
Auckland, New Zealand11-2021
Some College (No Degree) -
St Dominic's Catholic College
Auckland, New ZealandSome College (No Degree) -
Alfriston College
Auckland, New ZealandSome College (No Degree) - Health Sciences
Auckland University of Technology
Auckland, New ZealandSkills
- Patient care
- Vital signs monitoring
- Hygiene maintenance
- Infection control
- Health care coordination
- Patient triage
- CPR certification
- Equipment handling
- Appointment scheduling
- Effective communication
- Team collaboration
- Emotional support
- Safety awareness
- Calm under stress
- Conflict resolution
- Patient care quality
- Problem-solving
- Multitasking capacity
- Teamwork
- Reliability
- Work ethic
- Determination
- Perseverance
- Goal setting
- Customer service
- Responsible
Languages
English
Native/ Bilingual
Tongan
Professional
Timeline
Volunteer OP shop
Manurewa Methodist OP shop
02.2024 - 11.2025
Health Care Assistant
Waitemata DHB, Northshore Hospital
04.2023 - 12.2025
Health Care Assistant
Southseas Healthcare
02.2022 - 09.2023
Diploma - Healthcare
NZMA
Some College (No Degree) -
St Dominic's Catholic College
Some College (No Degree) -
Alfriston College
Some College (No Degree) - Health Sciences
Auckland University of Technology