Melika Hajizadeh
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Also an attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sale assistant
William Blacktown
04.2023 - Current
- Providing and maintaining an exceptional level of customer service, Cash Handling and sales processing
- Correct replacement of merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Sales assistant
Les Néréides
02.2023 - Current
- Visual Merchandising, General cleaning, Stocktaking, preparing and packing products for sale, including customer service and sales
- Answering phones, data entry, end of day balance and closure
- Working with sales team to ensure maintenance of salon is of the highest of standards
- Achieve and exceed sales targets and KPIs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Gathered and prepared sales materials in preparation for sales meetings.
Server (waitress)
Outback Steakhouse Parklea
01.2023 - Current
- Taking food and beverage orders; entering orders quickly and in proper sequence and efficiently managing the section
- Making memorable first and last impressions
- Taking payment.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sale assistant
Gucci (Iran)
02.2019 - 08.2022
- Front counter service - Took take away orders by phone, over the counter
- Took and organised bookings and tables
- Made coffee
- Waited tables and ran a section of up 20 people
- Cleared and cleaned tables efficiently and hygienically.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Waitress
Sharze Restaurant (Iran)
03.2018 - 01.2019
- Establish and maintain long standing relationships with customers, providing an exceptional in-store experience, through passion & efficiency
- Achieve and exceed sales targets and KPIs
- Performed sales transactions for all payment methods.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor - Bachelor of Community Service
Stotts College
Sydney, NSW12.2025
Bachelor of English Language Translation (Iran) -
Payame Noor University
01.2021
Course - Teaching Training
Farzane Language Institute
12.2019
Skills
- Customer relationship management
- Sales and marketing
- Strategic selling
- Active learning
- Visual Merchandising
- Processing Payments
- Complex Problem-Solving
- Display Building
- Customer Needs Assessment
- Cash Register Operation
- Menu Recommendations
- Dining Area Maintenance
- Guest Relations Management
- Customer Service
Language
English
Turkish
Persian
Certification
RSA - Responsible Service Of Alcohol 2022
Timeline
Sale assistant
William Blacktown
04.2023 - Current
Sales assistant
Les Néréides
02.2023 - Current
Server (waitress)
Outback Steakhouse Parklea
01.2023 - Current
Sale assistant
Gucci (Iran)
02.2019 - 08.2022
Waitress
Sharze Restaurant (Iran)
03.2018 - 01.2019
Bachelor - Bachelor of Community Service
Stotts College
Bachelor of English Language Translation (Iran) -
Payame Noor University
Course - Teaching Training
Farzane Language Institute