Melike Karakoc
Labrador,QLD
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern Psychological Counselor
Bahcesehir Koleji Nakkastepe 50. Yil Kampusu
10.2022 - 06.2023
- Analyzed problems and worked with teams to develop solutions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Housekeeper
Carousel Hotel
06.2022 - 10.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Server
Dumser's Dairyland Restaurant
06.2022 - 10.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier
GOLD COAST BEER & WINE & LIQUOR
06.2022 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
Student Assistant
Bahcesehir University
08.2021 - 06.2022
- Enhanced crisis management, effective problem-solving, strong communication, and fluent English language skills.
Education
Master of Social Work -
Griffith University
QLD11-2026
Bachelor of Arts - Psychology
Bahcesehir University
Istanbul, Turkey02.2024
Bachelor of Science - Psychological Counseling and Guidance
Bahcesehir University
Istanbul, Turkey07.2023
Skills
- Exceptional customer service
- Guest Engagement
- Strong Work Ethic
- Hospitality service expertise
- Cleanliness standards
- Food Running
- Safe Food Handling
- Order Accuracy
- Guest Relations Management
Languages
Turkish
Native language
English
Advanced
C1
Certification
- Responsible Service of Alcohol (RSA)
Timeline
Intern Psychological Counselor
Bahcesehir Koleji Nakkastepe 50. Yil Kampusu
10.2022 - 06.2023
Housekeeper
Carousel Hotel
06.2022 - 10.2022
Server
Dumser's Dairyland Restaurant
06.2022 - 10.2022
Cashier
GOLD COAST BEER & WINE & LIQUOR
06.2022 - 08.2022
Student Assistant
Bahcesehir University
08.2021 - 06.2022
Master of Social Work -
Griffith University
Bachelor of Arts - Psychology
Bahcesehir University
Bachelor of Science - Psychological Counseling and Guidance
Bahcesehir University
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