MELINA KHADKA
Karabar,Australia
Summary
Results-driven Data Analyst specializing in IT and accounting training institutes. Utilizes advanced analytical tools and methodologies to optimize marketing strategies and support franchise growth. Proven track record in analyzing complex data sets to generate actionable insights that drive business decisions. Expertise in developing predictive models and effectively communicating findings to stakeholders. Committed to delivering data-driven solutions that align with organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Performance Analyst
Extratech
Canberra, Australia
02.2024 - Current
- Gather and integrate data from various sources, including sales reports, marketing campaigns, franchise performance metrics, and student feedback systems, to create a comprehensive dataset for analysis
- Ensure the accuracy and consistency of data by identifying and correcting errors or inconsistencies, making it ready for reliable analysis
- Analyze key performance indicators (KPIs) across departments such as sales, marketing, and franchises, and provide insights on how these metrics align with overall business goals
- Identify emerging opportunities or potential issues by analyzing trends and patterns in data, such as student enrollment patterns, franchise growth, or the effectiveness of marketing campaigns
- Create clear and actionable reports and dashboards using data visualization tools, enabling stakeholders to easily understand and act on complex data insights
- Develop predictive models to forecast future trends, including student enrollment numbers, franchise performance, and market demand for training programs
- Conduct market research to understand industry trends, competitor performance, and customer preferences, providing valuable insights for strategic decision-making
- Offer data-driven recommendations for improving business processes by suggesting enhancements to marketing strategies, sales approaches, or franchise support mechanisms
- Collaborate closely with sales, marketing, and franchise teams to understand their data needs and deliver actionable insights that help them achieve their objectives.
Customer Service Officer
Canberra Health Services
Canberra, Australia
07.2022 - 01.2024
- Provided thorough administrative support by efficiently scheduling meetings, managing calendars, and handling all correspondence across various teams
- Streamlined processes by coordinating between teams, ensuring seamless integration and efficiency in patient care and service delivery
- Maintained precise and organized records and databases, supporting patient care, team activities, and business operations
- Prepared and distributed insightful reports, presentations, and documentation to effectively track performance metrics, patient outcomes, and team activities
- Addressed inquiries and resolved issues with professionalism and empathy, ensuring clear and effective communication with all parties involved
- Promoted a collaborative work environment by supporting team activities, organizing events, and facilitating smooth communication among team members.
Education
Master of Business Information System -
Torrens University
Sydney, NSW, Australia09-2021
Skills
- Microsoft Software applications: Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Analysis: Data integration, Mapping, Migration, Data warehouse, Data cleaning
- Extract Transform Load Tools: Alteryx
- Project management tools: Jira
- Data Extract Tools: SQL, Python, Excel, SAS, MATLAB
- Data Visualization Tools: Tableau, Power BI
- Server: Microsoft SQL Server
Soft Skills
- Ability to communicate complex data insights clearly and effectively.
- Strong problem-solving skills to identify issues, analyze data to find solutions.
- High level of accuracy and attention to detail to ensure data integrity.
- Ability to think critically and analytically to interpret data correctly.
- Strong teamwork skills to work effectively with various teams.
- Effective time management skills to prioritize tasks in a fast-paced environment.
- Flexibility to adapt to changing priorities and new challenges.
- Project management skills to plan, execute, and monitor data analysis projects.
- Ability to build and maintain positive relationships with stakeholders.
Certification
- Advanced Excel, LinkedIn, 2024
- Tableau, LinkedIn, 2024
References
- Available upon request
Timeline
Performance Analyst
Extratech
02.2024 - Current
Customer Service Officer
Canberra Health Services
07.2022 - 01.2024
Master of Business Information System -
Torrens University
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