Melina Ramirez
Adelaide,SA
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
10
10
years of professional experience
Work History
Manager
Miss M
12.2014 - 08.2020
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Contributed to improved workforce efficiency through strategic scheduling based on skill sets and availability.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Optus Sales Assistance
Optus
03.2018 - 10.2020
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Administration Officer
OMBUDSMAN SA
01.2018 - 11.2018
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Sales Assistant
SKALA
01.2019 - 01.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Finance Officer
RENTCLEVA
03.2021 - 01.2024
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
- Conducted credit checks on new customers, mitigating risk of bad debts and potential losses.
- Conducted thorough reviews of financial statements, credit reports, and other relevant information to assist in lending decisions.
Support Worker
SA Living Solutions
01.2023 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Customer Service Coordinator
Sturdie Trade Services
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Processed purchase orders, service contracts and financial reports.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Education
DIPLOMA OF HEALTH SCIENCE -
University of Adelaide
Adelaide, SAHigh School Diploma -
ST THOMAS MORE COLLEGE
Adelaide, SA10-2017
Skills
2024 - Current - First Aid Certificate (Renewed)
2024 - Current - All NDIS Clearances
2022 - Current - NCCP Act Certificate
2022 - Current - Innovating Credit Using Technology
2022 - Current - ASIC and Finance Cases
2018 - Diploma in Health Science – University of South Australia
2017 - Completion of SACE / ATAR – Thomas Moore College
2017 - First Aid Certification
2017 - RSA Certification
Knowledge in:
- Microsoft Excel
- Microsoft Word
- Simpro
- Coins
- Adobe
- Accounting Software
- Google Workplace
- Teams
- Timley
Languages
English
Native or Bilingual
Timeline
Customer Service Coordinator
Sturdie Trade Services
07.2024 - Current
Support Worker
SA Living Solutions
01.2023 - 07.2024
Finance Officer
RENTCLEVA
03.2021 - 01.2024
Sales Assistant
SKALA
01.2019 - 01.2021
Optus Sales Assistance
Optus
03.2018 - 10.2020
Administration Officer
OMBUDSMAN SA
01.2018 - 11.2018
Manager
Miss M
12.2014 - 08.2020
DIPLOMA OF HEALTH SCIENCE -
University of Adelaide
High School Diploma -
ST THOMAS MORE COLLEGE
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