Melinda Anderson
Renwick,NSW
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
32
32
years of professional experience
Work History
Assistant Manager
Burson Autoparts
Mittagong
07.2024 - 07.2025
- Managed daily operations and staff scheduling to ensure smooth workflow.
- Assisted in inventory management, tracking stock levels and ordering supplies.
- Responded to customer issues to provide immediate resolution and improve retention.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Facilitated training sessions for new hires on company policies and procedures.
- Handled incoming calls and directed callers to appropriate department or employee.
- Drove customer feedback to deliver information to management for corrective action.
- Led, coached and developed employees to achieve sales goals.
- Led daily retail operations, ensuring effective team performance and customer satisfaction.
- Conducted employee performance evaluations, providing constructive feedback and support.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Maintained a clean work environment to promote safety standards.
- Established relationships with vendors, suppliers, and other partners.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Provided guidance to staff members regarding operational procedures.
Office Manager
Anderson Automotives
Moss Vale, NSW
02.2007 - 02.2023
- As the Front Office Manager, I possess exceptional customer relations experience. My daily routine consists of
- Greeting and meeting customers throughout the day.
- Meeting daily tasks according to a time schedule.
- Ordering the necessary supplies and equipment for both office and service needs.
- Invoicing customers daily.
- Collecting due payments from clients.
- Communication via phone, emails, and in a professional manner.
- Performing general bookkeeping duties as reconciling bank statements and payroll
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Assigned work and monitored performance of project personnel.
Bakery Manager
Coles
Bowral, NSW
05.1997 - 08.2005
- As the bakery manager at a large supermarket i was required to complete daily customer orders in a timely manner
- Manage my staff dedicate duties
- Daily reports
- Weekly staff meetings
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Maintained inventory of supplies, ingredients and equipment used in the production process
- Performed administrative tasks such as scheduling employee shifts and managing customer complaints.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
Checkout Team Member
Coles
Bowral , NSW
01.1994 - 05.1997
- Operated cash register to process payments accurately and efficiently.
- Answered customer inquiries about products, prices, availability, product uses, and payment methods promptly.
- Verified age requirements for purchase of restricted items such as alcohol or tobacco products.
- Checked for accuracy of prices on tags and labels prior to ringing up sales transactions.
- Responded to complaints from customers in a polite manner while following store policies and procedures.
- Followed proper cash handling procedures at all times including counting back change accurately.
- Processed returns and exchanges of merchandise with accuracy and courtesy.
Education
Moss Vale High School
Moss Vale, NSW11-1992
Skills
- Customer Service
- Inventory Control
- Team Supervision
- Staff hiring
- Staff Management
- Expense Reporting
- Data Entry
- Contract Administration
- Compliance Monitoring
- Bookkeeping
- Supply Management
- Operations Management
- Employee Supervision
- Administrative Support
- Billing
- Workforce Management
- Office Management
- Document Management
- Technical Support
- Financial Accounting
- Customer Relations
- Banking operations
- Office Administration
- Financial Tracking
- Scheduling
- Workflow Planning
- Organizational Skills
- Business Administration
- Payroll and budgeting
- Account Reconciliation
- Budget Management
- Brand Management
- Cost Control
- Revenue Forecasting
- Fiscal Management
Affiliations
- Pilates
- Gym
- Bush Walking
- Horse Riding
Timeline
Assistant Manager
Burson Autoparts
07.2024 - 07.2025
Office Manager
Anderson Automotives
02.2007 - 02.2023
Bakery Manager
Coles
05.1997 - 08.2005
Checkout Team Member
Coles
01.1994 - 05.1997
Moss Vale High School