MELINDA BLUCK
Clarkson,WA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
14
14
years of professional experience
Work History
Permanent Part Time – Customer Service Representative
BP Clarkson
Clarkson, WA
08.2022 - 03.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Casual – Café All Rounder
Lancelin Pizza and Cafe
Lancelin, WA
10.2016 - 01.2017
- Assisted in the development of a business plan and operational strategies for the café.
- Provided customer service, including taking orders, answering questions, and resolving complaints.
- Managed daily café operations, such as ordering supplies and scheduling staff shifts.
- Trained new employees on proper food preparation techniques and customer service protocols.
- Coordinated catering services for corporate events and private parties.
Casual – Bar Attendant
Brook Bar and Bistro
Ellenbrook, WA
06.2015 - 09.2015
- Greeted customers, answered questions, and provided information about the bar's menu.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
- Checked identification of customers to verify age requirements for the purchase of alcohol.
- Operated cash registers and handled money transactions accurately.
- Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
Casual – All Rounder
Lancelin Beach Hotel
Lancelin, WA
08.2014 - 01.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Full Time – Junior Administrator
CS Legal
Joondalup, WA
11.2013 - 01.2014
- Processed incoming and outgoing mail, including sorting, distributing, and tracking packages.
- Assisted in organizing and scheduling meetings, conferences, and other events.
- Maintained filing systems for office documents, reports, and correspondence.
- Answered phone calls, relayed messages to appropriate personnel, and greeted visitors.
- Prepared detailed expense reports and invoices for reimbursement.
- Created presentations using Microsoft Office Suite software applications.
Casual – Kitchen Hand/Bar Attendant
Ledge Point Country Club
Ledge Point
04.2012 - 11.2013
- Responsibilities included, but were not limited to: Taking customer’s orders, Cash handling, Making sure the workspace was organised, Making sure the venue had no safety hazards, Providing excellent customer service
Casual – Counter Hand
Beach Sands General Store
Ledge Point, WA
11.2008 - 12.2012
- Greeted customers and responded to inquiries in a friendly, professional manner.
- Advised customers on product selection based on their needs and preferences.
- Kept the counter area clean and organized at all times.
- Maintained accurate records of sales transactions.
- Assisted with stocking shelves with merchandise.
- Ensured pricing accuracy for all items sold.
- Processed cash payments from customers accurately and quickly.
Work Experience – Office Assistant
RSM Bird Cameron Accountants
Moora, WA
05.2012 - 08.2012
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
Education
Certificate III of Business Administration (Medical) -
North Metro Tafe – Online Studies
06.2024
Certificate II in Business Administration -
C.Y.O CONNOR Tafe
Completed Year 12 -
CENTRAL MIDLANDS HIGH SCHOOL
Skills
- Scheduling
- Account updating
- Call Management
- Complaint resolution
- Data Collection
- Inbound and Outbound Calling
- Product Knowledge
- Report Generation
- Paperwork Processing
- Consultative Sales
- Appointment Scheduling
- Information Security
- Data Entry
- Adaptive team player
- Documentation
- Microsoft Office expertise
- Stock management
- Order Processing
- Positive and professional
- High-energy attitude
- Shipping and receiving understanding
- Complaint Handling
- Delivery Scheduling
- Conflict Resolution
- Customer Service
- Staff Training
- Problem-solving abilities
- Retail sales customer service
Skills And Qualities
- Very good English and math’s
- Competent and skilled table server
- Thoroughly enjoy customer service
- Electronic cash register operation
- Bar attendant
- Occupational health and safety awareness
- First aid certificate
- Attained responsible Service of Alcohol
- Experience in filing duties
- House Keeping
- Experienced waitress
- Experience in reception duties
References
- Rob Forsythe, Beachsands General Store, 96551041, Manager
- Brent and Christie Back, Ledge Point Bakery, 96552930, Leasers and Managers
- Faye Paull and Corolla, Ledge Point Country Club, 96551008, Manager and Head of Kitchen
- Mick and Nola Brown, Lancelin Beach Hotel, 96551005, Leasers and Managers
- Anneze Camelleri, Lancelin Pizza and Café, 96551342, Owner and Manager
Timeline
Permanent Part Time – Customer Service Representative
BP Clarkson
08.2022 - 03.2023
Casual – Café All Rounder
Lancelin Pizza and Cafe
10.2016 - 01.2017
Casual – Bar Attendant
Brook Bar and Bistro
06.2015 - 09.2015
Casual – All Rounder
Lancelin Beach Hotel
08.2014 - 01.2015
Full Time – Junior Administrator
CS Legal
11.2013 - 01.2014
Work Experience – Office Assistant
RSM Bird Cameron Accountants
05.2012 - 08.2012
Casual – Kitchen Hand/Bar Attendant
Ledge Point Country Club
04.2012 - 11.2013
Casual – Counter Hand
Beach Sands General Store
11.2008 - 12.2012
Certificate III of Business Administration (Medical) -
North Metro Tafe – Online Studies
Certificate II in Business Administration -
C.Y.O CONNOR Tafe
Completed Year 12 -
CENTRAL MIDLANDS HIGH SCHOOL