Melinda Carvalho
Morisset,NSW
Summary
Compassionate Community Support Worker skilled in client advocacy, care plan development, and emotional intelligence. Committed to enhancing client wellbeing and independence through effective communication and team collaboration.
Overview
27
27
years of professional experience
3
3
Certifications
Work History
Community Support Worker
Adssi In Home Support
Tuggerah
01.2024 - Current
- Assisted clients with daily living activities and personal care tasks.
- Supported community engagement.
- Documented client progress and maintained accurate records
- Collaborated with healthcare professionals.
- Provided emotional support and companionship.
- Developed individualized care plans.
- Educated clients about community resources and available support options.
- Participated in training sessions
- Supported clients during medical appointments, advocating on their behalf when needed.
- Provided transportation for clients.
- Responded quickly to emergency situations involving clients.
- Participated in team meetings.
- Monitored medications and assisted with medication administration.
- Created a safe environment by identifying potential risks.
- Maintained accurate records of client progress.
- Educated families about available resources within the community.
- Followed and evaluated individualized support care plans.
- Developed positive relationships with clients while maintaining professional boundaries.
Hotel Housekeeper
Ibis Newcastle
Newcastle
01.2021 - 01.2024
- Stocked and organized cleaning supplies.
- Reported maintenance.
- Assisted in training new housekeepers.
- Collaborated with the front desk to accommodate special guest requests.
- Followed safety protocols to handle cleaning chemicals responsibly.
- Completed daily list of rooms to turnover between guests.
- Followed all health and safety regulations
- Organized housekeeping carts.
- Used wheeled cart.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Delivered requested items to guest rooms.
- Maintained inventory of cleaning supplies.
- Ensured that all lost and found items were handled properly per policy.
- Wrote shift reports.
- Adhered to hotel policies.
- Participated in staff meetings.
Breakfast Chef
Ibis Newcastle
Newcastle
03.2020 - 11.2020
- Prepared and cooked breakfast dishes.
- Maintained cleanliness and organization.
- Followed safety and hygiene standards.
- Monitored food quality.
- Communicated with front-of-house staff.
- Utilized effective cleaning and sanitation procedures.
- Assisted in training new staff members.
- Consulted with customers regarding dietary requirements or allergies.
- Monitored stock levels of ingredients.
- Checked temperature controls periodically.
- Prepared a wide range of breakfast items.
- Controlled waste.
- Received and stored food and supplies.
Chef
Aaliya's on Limestone
Ipswich, QLD
01.2015 - 03.2015
- Prepared diverse menu items.
- Maintained high standards of cleanliness and organization.
Head Chef
Coffee 1
Ipswich, QLD
01.2011 - 12.2012
- Led kitchen operations, ensuring high-quality meal preparation and presentation.
- Developed seasonal menus
- Trained and supervised kitchen staff.
- Ensured compliance with health and safety regulations.
- Collaborated with front-of-house staff.
- Developed menus and recipes.
- Ordered food supplies from vendors
- Performed regular maintenance tasks.
- Organized special events
- Delegated tasks for kitchen employees.
- Monitored quality, presentation, and quantities.
- Assisted restaurant owners with pricing.
- Addressed customer complaints promptly and professionally.
- Liaised with vendors
Youth/Support Worker
Lifeline Community Care
Ipswich, QLD
01.2005 - 03.2005
- Collaborated with families
- Assisted in developing individual care plans for clients
- Provided one-on-one support to vulnerable youth.
- Adhered to all relevant regulations and standards of practice in the delivery of services to clients.
- Maintained accurate records of client contacts.
- Actively engaged with youth in recreational activities.
- Coordinated with other professionals, such as social workers, psychologists, and psychiatrists.
- Monitored client compliance.
- Used calm, positive, and encouraging approach with youth.
- Advocated for youth needs and interests.
- Monitored and evaluated youth progress.
2nd Year Apprentice Chef-Qualified Chef
G and j Catering
Charleville, QLD
01.2001 - 06.2003
- Assisted in food preparation.
- Collaborated with team members to maintain cleanliness.
- Operated kitchen equipment safely
- Maintained inventory levels.
- Ensured that all work areas were kept clean and organized at all times.
- Supervised kitchen staff.
- Developed new recipes.
- Managed food inventory and ensured proper storage.
- Trained kitchen workers on culinary techniques.
1st Year Apprentice Chef
Brothers Leagues Club
Raceview, QLD
01.1999 - 12.2000
- Collaborated with other apprentices and team members on joint tasks and projects.
- Collaborated with front-of-house staff to enhance guest dining experiences.
- Enforced compliance with health regulations to guarantee food safety standards.
- Stored foods correctly using correct storage containers and labeling systems.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Education
High School Diploma -
Bremer State High School
Ipswich, QLD12-1998
Skills
- Client advocacy
- Care plan development
- Daily living support
- Medication management
- Group facilitation
- Communication skills
- Team collaboration
- Record keeping
- Conflict resolution
- Time management
- Emotional intelligence
- Risk assessment
- Client education
- Organizational skills
- Problem solving
- Nutrition support
- Disability awareness
- Client needs assessments
- First aid and CPR
- Individualized support
- Active listening
Certification
CHC33021- certificate III in Individual Support
References
References available upon request.
Timeline
Community Support Worker
Adssi In Home Support
01.2024 - Current
Hotel Housekeeper
Ibis Newcastle
01.2021 - 01.2024
Breakfast Chef
Ibis Newcastle
03.2020 - 11.2020
Chef
Aaliya's on Limestone
01.2015 - 03.2015
Head Chef
Coffee 1
01.2011 - 12.2012
Youth/Support Worker
Lifeline Community Care
01.2005 - 03.2005
2nd Year Apprentice Chef-Qualified Chef
G and j Catering
01.2001 - 06.2003
1st Year Apprentice Chef
Brothers Leagues Club
01.1999 - 12.2000
High School Diploma -
Bremer State High School