Melinda Donovan
Allenstown, Rockhampton,QLD
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Edge Apartments
05.2023 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Housekeeping Supervisor
A1 Cleaning Management
10.2021 - 05.2023
- Detailed cleaning of holiday apartments
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Deep clean holiday apartments
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Team Leader
Coles
01.2017 - 01.2020
- Leading night-fill team/Fresh Produce team
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Department layout, Ordering stock, Recording temperatures, Replacing tickets
- Deli/Fresh Produce set-up and shutdown.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.
- Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
Ticket Officer
Gold Coast Rail (Light)
01.2014 - 01.2016
- Check tickets
- Issue warning and infringement notices
- Customer service skills.
Education
Year 10 -
Charnwood State High School
Cert. III Tourism -
Cert. III Aged Care -
Responsible Service of Alcohol -
Skills
- Management Skills
- Health and Safety Compliance
- Quality Assurance
- Department Coordination
- Staff Scheduling
- Supervisor Skills
- Customer service
- Task prioritization
- Team Supervision
- Staff Training
- Cleaning Practices
- Guest Relations
Industry
RETAIL
References
- Angela Williams, A1 Business Owner, 0434656132
- Melissa, Building Manager, 0411291432
- Jennifer Barakat, Night-fill Manager, 0433632019
- Shae Holmes, Cleaning co-worker, 0493048801
Timeline
Housekeeping Room Attendant
Edge Apartments
05.2023 - Current
Housekeeping Supervisor
A1 Cleaning Management
10.2021 - 05.2023
Team Leader
Coles
01.2017 - 01.2020
Ticket Officer
Gold Coast Rail (Light)
01.2014 - 01.2016
Year 10 -
Charnwood State High School