Summary
Overview
Work History
Education
Skills
Industry
References
Timeline
Generic

Melinda Donovan

Allenstown, Rockhampton,QLD

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

10
10
years of professional experience

Work History

Housekeeping Room Attendant

Edge Apartments
05.2023 - Current
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Housekeeping Supervisor

A1 Cleaning Management
10.2021 - 05.2023
  • Detailed cleaning of holiday apartments
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Deep clean holiday apartments
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.

Team Leader

Coles
01.2017 - 01.2020
  • Leading night-fill team/Fresh Produce team
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Department layout, Ordering stock, Recording temperatures, Replacing tickets
  • Deli/Fresh Produce set-up and shutdown.
  • Enhanced team performance by implementing efficient work processes and providing constructive feedback.
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
  • Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
  • Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.
  • Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.

Ticket Officer

Gold Coast Rail (Light)
01.2014 - 01.2016
  • Check tickets
  • Issue warning and infringement notices
  • Customer service skills.

Education

Year 10 -

Charnwood State High School

Cert. III Tourism -

Cert. III Aged Care -

Responsible Service of Alcohol -

Skills

  • Management Skills
  • Health and Safety Compliance
  • Quality Assurance
  • Department Coordination
  • Staff Scheduling
  • Supervisor Skills
  • Customer service
  • Task prioritization
  • Team Supervision
  • Staff Training
  • Cleaning Practices
  • Guest Relations

Industry

RETAIL

References

  • Angela Williams, A1 Business Owner, 0434656132
  • Melissa, Building Manager, 0411291432
  • Jennifer Barakat, Night-fill Manager, 0433632019
  • Shae Holmes, Cleaning co-worker, 0493048801

Timeline

Housekeeping Room Attendant

Edge Apartments
05.2023 - Current

Housekeeping Supervisor

A1 Cleaning Management
10.2021 - 05.2023

Team Leader

Coles
01.2017 - 01.2020

Ticket Officer

Gold Coast Rail (Light)
01.2014 - 01.2016

Year 10 -

Charnwood State High School

Cert. III Tourism -

Cert. III Aged Care -

Responsible Service of Alcohol -

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Melinda Donovan