Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Melinda Forward

YANGEBUP,WA

Summary

Efficient professional with proven leadership, problem-solving, and teamwork skills.

Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Diligent and hard-working ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills with very strong work ethic.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Director

Busy Bees
02.2021 - Current
  • Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
  • Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
  • guide tours for prospect families
  • Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
  • Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
  • Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
  • Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
  • Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.

Co-Worker In The Toddlers Room

Kids Corner Childcare
  • Daily journal, observations and programming.
  • Reduced workplace accidents with thorough safety training and regular equipment maintenance.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.

Nanny

Private
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.

Service Advisor

Titan Ford
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

SOUTH WEST SCHOOL OF PHLEMBOTO
ROCKINGHAM, WA

Certificate 4 in Nursing Assistance

CHALLENGER TAFE
ROCKINGHAM, WA

Diploma in Children Services

PILBRA TAFE
PORT HEDLAND, WA

Certificate 3 in Children Services

SMYL
SOUTH METROPOLITAN, WA

Skills

  • Customer Service
  • Budgeting and Finance
  • Leadership Abilities
  • Attention to Detail
  • Problem Solving
  • Adaptability
  • Teamwork and Collaboration
  • Critical Thinking
  • Conflict Resolution
  • Organizational Skills
  • Time Management

Certification

  • Provide FirstAid, HLTAID001, 08/2024
  • Provide FirstAid, HLTAID002, 08/2026
  • Provide FirstAid, HLTAID003, 08/2026
  • Provide FirstAid, HLTAID004, 08/2026
  • Certification of completion Pathology Collection, 12/2011
  • Certificate 3 Health Services Assistance, 11/2011
  • Diploma Children Service, 03/2008
  • Certification 3 Community services - children services, 03/2003
  • ECRH - initiating and managing change in early years services 2020
  • ECRH - supporting emerging leaders in education and care services 2020
  • ECRH- personal cultural competency 2020
  • ECRH- building a culturally competent and responsive service 2020
  • ECRH- Embedding Culture in Teaching Practice 2020
  • Your Mob - sample Indigenous Cultural Awareness course220
  • Your Mob - Indigenous Cultural Awareness foundations course 2020
  • Your Mob - Indigenous Cultural Awareness work ready course 2020
  • Cancer Council - generation Sunsmart professional development workshop 2020
  • Foodsafe - food handler training program 2020
  • Department of Community Development- programming 2005
  • Department of Community Development - child protection in children's services 2002
  • Meerilinga - occupational safety and health back care 2002
  • The Gowrie - guiding children's behaviour 2004
  • Positive Partnerships- introduction to autism 2020
  • Positive Partnerships - introduction to visual supports 2020
  • Positive Partnerships - teacher and teachers assistants 2020
  • Nature Play WA - implementing outdoor play and learning 2020
  • Child protection awareness training 2020
  • Australian football league - level1 coach 2012
  • Environmental health Australia- I'm alert food safety 2020
  • Environmental health Australia - food safety training 2020
  • Food Allergy Aware - allergens for children's education and care 2021

References

  • Mia Grida 2IC BusyBees East Fremantle, 0420270336, mia.grida@gmail.com 2IC Busybees East Fremantle
  • Tamara Comley, Co-Worker, 0432584198, tamara.comley@hotmail.com, Co-Worker In The Toddlers Room
  • Kirstie Henderson, Nanny, 0449008416, Kirstie.Henderson@defence.gov.au, Worked As Nanny For Their Child
  • Craig Roberts, Service Advisor, 0412248784, craigdroberts1985@gmail.com, 2IC At Titan Ford Service

Timeline

Service Director

Busy Bees
02.2021 - Current

Co-Worker In The Toddlers Room

Kids Corner Childcare

Nanny

Private

Service Advisor

Titan Ford

SOUTH WEST SCHOOL OF PHLEMBOTO

Certificate 4 in Nursing Assistance

CHALLENGER TAFE

Diploma in Children Services

PILBRA TAFE

Certificate 3 in Children Services

SMYL

Similar Profiles

CREATE PROFILE
Melinda Forward