Melinda Forward
YANGEBUP,WA
Summary
Efficient professional with proven leadership, problem-solving, and teamwork skills.
Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Diligent and hard-working ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills with very strong work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Director
Busy Bees
02.2021 - Current
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- guide tours for prospect families
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
Co-Worker In The Toddlers Room
Kids Corner Childcare
- Daily journal, observations and programming.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
Nanny
Private
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
Service Advisor
Titan Ford
- Reduced wait times with efficient coordination of service tasks among technicians.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
SOUTH WEST SCHOOL OF PHLEMBOTO
ROCKINGHAM, WACertificate 4 in Nursing Assistance
CHALLENGER TAFE
ROCKINGHAM, WADiploma in Children Services
PILBRA TAFE
PORT HEDLAND, WACertificate 3 in Children Services
SMYL
SOUTH METROPOLITAN, WASkills
- Customer Service
- Budgeting and Finance
- Leadership Abilities
- Attention to Detail
- Problem Solving
- Adaptability
- Teamwork and Collaboration
- Critical Thinking
- Conflict Resolution
- Organizational Skills
- Time Management
Certification
- Provide FirstAid, HLTAID001, 08/2024
- Provide FirstAid, HLTAID002, 08/2026
- Provide FirstAid, HLTAID003, 08/2026
- Provide FirstAid, HLTAID004, 08/2026
- Certification of completion Pathology Collection, 12/2011
- Certificate 3 Health Services Assistance, 11/2011
- Diploma Children Service, 03/2008
- Certification 3 Community services - children services, 03/2003
- ECRH - initiating and managing change in early years services 2020
- ECRH - supporting emerging leaders in education and care services 2020
- ECRH- personal cultural competency 2020
- ECRH- building a culturally competent and responsive service 2020
- ECRH- Embedding Culture in Teaching Practice 2020
- Your Mob - sample Indigenous Cultural Awareness course220
- Your Mob - Indigenous Cultural Awareness foundations course 2020
- Your Mob - Indigenous Cultural Awareness work ready course 2020
- Cancer Council - generation Sunsmart professional development workshop 2020
- Foodsafe - food handler training program 2020
- Department of Community Development- programming 2005
- Department of Community Development - child protection in children's services 2002
- Meerilinga - occupational safety and health back care 2002
- The Gowrie - guiding children's behaviour 2004
- Positive Partnerships- introduction to autism 2020
- Positive Partnerships - introduction to visual supports 2020
- Positive Partnerships - teacher and teachers assistants 2020
- Nature Play WA - implementing outdoor play and learning 2020
- Child protection awareness training 2020
- Australian football league - level1 coach 2012
- Environmental health Australia- I'm alert food safety 2020
- Environmental health Australia - food safety training 2020
- Food Allergy Aware - allergens for children's education and care 2021
References
- Mia Grida 2IC BusyBees East Fremantle, 0420270336, mia.grida@gmail.com 2IC Busybees East Fremantle
- Tamara Comley, Co-Worker, 0432584198, tamara.comley@hotmail.com, Co-Worker In The Toddlers Room
- Kirstie Henderson, Nanny, 0449008416, Kirstie.Henderson@defence.gov.au, Worked As Nanny For Their Child
- Craig Roberts, Service Advisor, 0412248784, craigdroberts1985@gmail.com, 2IC At Titan Ford Service
Timeline
Service Director
Busy Bees
02.2021 - Current
Co-Worker In The Toddlers Room
Kids Corner Childcare
Nanny
Private
Service Advisor
Titan Ford
SOUTH WEST SCHOOL OF PHLEMBOTO
Certificate 4 in Nursing Assistance
CHALLENGER TAFE
Diploma in Children Services
PILBRA TAFE
Certificate 3 in Children Services
SMYL