Melinda Fry
Helensburgh,NSW
Summary
Detail-oriented individual with exceptional communication and project organizing skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Operations Specialist
HELIA GROUP LIMITED
01.2007 - 01.2024
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Cultivated strong relationships with key stakeholders both internally and externally, contributing to organizational success and a positive work environment.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Demonstrated exceptional customer service and technical expertise during the onboarding of approximately 4 customers to API, fostering smooth transitions and strengthening client relationships
- Increased knowledge and capabilities by training and onboarding new team members and equipping them with resources and knowledge to excel in their roles
- Championed cross-functional collaboration by organizing workshops to facilitate knowledge sharing between different departments.
- Worked with Scrum team to test and certify application features before deploying to production.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
Education
Diploma - Financial Services
Finisa
Sydney, NSW03.2008
Certificate - Hospitality Management
British Institute of Innkeeping
England06.2002
Associate of Applied Science - Hospitality And Tourism Management
Tafe
Wollongong, NSW07.1995
Skills
- Decision making
- Employee development
- Attention to detail
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Problem solving
- Financial administration
- Quality assurance
- Communication
- Customer Service
- Accuracy
- Data management
- Microsoft - Excel and Word
- Jira
- Investigative & Analytical
- Business process improvement
- Operational excellence
- Process change & implementation
- Experience in leadership roles
- Risk management
- Data analysis
Certification
- Certificate in Mortgage Advice and Practice, CeMAP
- Diploma of Lending
- Diploma of Financial Services
- Associate Diploma of Applied Science and Hospitality
- BII
Keycapabilitiesstrengths
- Excellent Communication to provide clear and concise information to internal and external stakeholders
- Problem solving by thinking innovatively and critically, willing try all avenues to ensure acceptable and accurate resolutions
- Effective Investigative Mindset by having a systematic approach to sourcing and analysing information
- Proactive by taking initiative, foreseeing potential challenges and acting in advance to ensure smooth flow of work streams
Timeline
Senior Operations Specialist
HELIA GROUP LIMITED
01.2007 - 01.2024
Diploma - Financial Services
Finisa
Certificate - Hospitality Management
British Institute of Innkeeping
Associate of Applied Science - Hospitality And Tourism Management
Tafe
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