Melinda Genovese

Planner (Three days per week )

• Responsible for aged care, disability and gardening scheduling
• Rostering staff to ensure that qualifications and attributes are well-matched with client needs
• Ensuring staff were rostered to meet SCHADS requirements
• Working successfully under pressure to accommodate and reschedule last minute staff or client cancellations
• Utilising problem solving skills when dealing with customer complaints, staff shortages and any unforeseen challenges that could arise
• Cultivating good, compassionate relationships with customers, listening to their concerns and working with them to ensure best possible outcomes
• Processing payments, addressing customer invoice queries, following up debtors
• Utilising Microsoft applications such as Teams, Excel and Word and Outlook
• Verbal and written skills of a high standard when communicating with customers, family members, staff and stakeholders
• The ability to be organised, a good problem-solver, effective team player, as well as remaining tactful and calm under pressure were a ‘must’ in this role.

Community Support Worker - Aged Care

• Personal care, medication prompts, meal preparation, transport, social support
• The emphasis was on assisting customers in a kind, patient and empathetic manner; allowing for individual choice and dignity of risk.

Community Support Worker - Disability

• Facilitating NDIS customers in an empathetic and respectful manner to achieve daily as well as long term goals- social, health, mental, emotional and physical - through engagement in a variety of activities and experiences of their choice.
• Social support and mentoring
• Independence skill training
• Transport and accompaniment to medical and allied health appointments
• Mobility assistance

• Personal care, mobility support, meal preparation, medication prompts, social support, transport
• All facets of support for elderly clients who suffered from mobility issues and/or varying degrees of dementia and disabilities such as mild or severe sight impairment

• All administrative tasks, including bookkeeping tasks using MYOB, invoicing, ordering supplies and materials, ensuring goods received were properly checked, stocktaking, keeping inventory supplies at correct levels
• Appointment setting, liaising with dentists and clients, suppliers and couriers
• Assisted with creating a programme to incentivise dentists to provide the laboratory with more work and was in charge of organising the annual Christmas parties as well as other team building events
• This position required the ability to work autonomously for a very busy boss and to show initiative as I was responsible for many different tasks.
• Excellent communication, organisational and problem-solving skills were essential , including the ability to demonstrate tact and remain calm under pressure

• Appointment setting, patient queries
• Billing including bulk billing, private, Worker’s Comp, MVA, DVA etc
• Medical admin tasks - emailing, scanning, faxing

• Multi-skilled support in both disability and aged care, however, predominantly providing support in the disability area.
• Assisting our clients to access community activities that enable them to work towards and achieve their goals
• Facilitating clients on a one-to-one basis to learn new skills as well as practise existing ones.
• Interpreting individualised support plans; encouraging and facilitating clients to attain goals as set out therein
• Always ensuring a client-centred approach that respects each client’s right to self-determination and freedom of choice
• In all activities, encouraging clients to become as independent as they are each able, to the best of their individual levels of ability
• Writing clear, considered, pertinent and informative progress notes