Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melinda Harris

OSBORNE,SA

Summary

I am a highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have strong customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am very driven to perform and have always exceeded the responsibilities of all the positions I have undertaken.

Overview

15
15
years of professional experience

Work History

Administration and Sales Assistant - Part Time

HALL TOWBARS
BLAIR ATHOL, South Australia
10.2019 - 04.2024
  • Greeting customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and completed cash, check and credit card payments.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Assisted with the preparation of reports, presentations, and spreadsheets.
  • Organized and maintained files, including electronic records.
  • Performed data entry tasks accurately within specified timeframes.
  • Reviewed and processed customer warranty claims, ensuring accuracy of information and compliance with company policies.
  • Investigated warranty discrepancies to identify root cause issues and recommend corrective action.
  • Assisting with the setup of trade shows.
  • Resolved discrepancies between actual receipts, invoices versus system generated orders, invoices.

Reception - Casual

HURLEY HOTEL GROUP
MARION/TONSLEY/HACKNEY, South Australia
10.2016 - 10.2019
  • Generated reports related to daily revenues generated from gambling activities.
  • Greeted guests upon arrival and provided them with information about the hotel services.
  • Assisted guests in checking in and out of their rooms, ensuring that all necessary paperwork was completed accurately.
  • Answered phone calls from customers inquiring about room availability and rates.
  • Maintained an up-to-date knowledge of all hotel policies, services, and special promotions.
  • Prepared reports on occupancy levels, revenues generated from accommodations, housekeeping activities.
  • Coordinated with other departments such as Housekeeping and Maintenance to ensure excellent customer service delivery.
  • Handled incoming mail and packages delivered to the hotel as well as outgoing packages requested by guests.
  • Computed bills, collected payments and made change for guests.
  • Performed cash handling duties accurately and efficiently.

Administration and Sales Assistant - Full Time

HALL TOWBARS
BLAIR ATHOL, South Australia
06.2013 - 02.2016
  • Attending to incoming calls
  • Responding to new client enquiries
  • Providing exceptional customer service in a high paced environment
  • Attending to website enquiries in a timely manner
  • Merchandising showroom
  • Booking appointments
  • Assisting in product development and compliance checks
  • Retail and account customer invoicing
  • Stock ordering and control
  • Receipting of stock
  • Cash handling
  • Completing weekly time sheets
  • Process and reconcile end of day report
  • Filing and archiving jobs
  • Assisting with the setup of trade shows

Account Coordinator - Full Time

PMP DISTRIBUTION
SALISBURY SOUTH, South Australia
01.2012 - 06.2013
  • Reviewed customer inquiries to determine the nature of their requests and needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Trouble-shooting pre distribution stock queries
  • Trouble-shooting post distribution invoicing and delivery queries
  • Generating distribution reports
  • Filing and archiving job bags, General administration duties

Office Administrator – Full Time

MOTOWN
COWANDILLA, South Australia
01.2009 - 12.2011
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prepared and maintained accurate intercompany accounts, including reconciliations.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Ensured accurate and timely distribution of goods to customers.
  • Encouraged collaboration among different teams by organising regular meetings and social events.
  • Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.

Education

Diploma of Event Management -

Adelaide TAFE
01.2008

Certificate II in Applied Languages -

Adelaide TAFE
01.2007

SACE Certificate Stage II -

Mary MacKillop College Kensington SA
01.2006

Small Business Course -

Mary MacKillop College Kensington SA
01.2006

Senior First Aid Certificate -

Mary MacKillop College Kensington SA
01.2006

SACE Certificate Stage I -

Mary MacKillop College Kensington SA
01.2005

Certificate II in Retail Operations -

Mary MacKillop College Kensington SA
01.2005

Skills

  • Well-presented and customer focused
  • Confident, well organised and self-motivated
  • Trustworthy, reliable and punctual
  • Excellent attention to detail and time management
  • Experience in Point of Sale and social media
  • Product management and pricing
  • Multitasking
  • Friendly and Helpful
  • Team motivation

References

  • Kelly Murray, 0421 811 442
  • Alf Alsina, 0413 459 075

Timeline

Administration and Sales Assistant - Part Time

HALL TOWBARS
10.2019 - 04.2024

Reception - Casual

HURLEY HOTEL GROUP
10.2016 - 10.2019

Administration and Sales Assistant - Full Time

HALL TOWBARS
06.2013 - 02.2016

Account Coordinator - Full Time

PMP DISTRIBUTION
01.2012 - 06.2013

Office Administrator – Full Time

MOTOWN
01.2009 - 12.2011

Diploma of Event Management -

Adelaide TAFE

Certificate II in Applied Languages -

Adelaide TAFE

SACE Certificate Stage II -

Mary MacKillop College Kensington SA

Small Business Course -

Mary MacKillop College Kensington SA

Senior First Aid Certificate -

Mary MacKillop College Kensington SA

SACE Certificate Stage I -

Mary MacKillop College Kensington SA

Certificate II in Retail Operations -

Mary MacKillop College Kensington SA

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