Melinda Hill
Point Cook,VIC
Summary
Motivated Retail Store Manager at Ghanda Clothing Ballarat.
I commenced my employment in the year 2020 starting as a Christmas casual working my way towards my goal of Store Manager which I achieved over the course of 3 years.
I have since been Store Manager for the last two years, during this time I have overseen a number of changes. One of my biggest achievements was upgrading our store from a small full price store to a Mega Store which now includes not only full price items but a sale outlet as well. To have both of these stores in the one store i.e. a Mega Store is a rarity at Ghanda but I have enjoyed the challenge and chance to grow.
As much as I enjoy the retail industry I am now aiming towards a new goal and wishing to branch out into other industries and pursue new challenges.
The position advertised by your company is something that appeals to me. I believe my skill set would compliment the role and that I would be an asset to your business.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Ghanda Clothing Ballarat
Ballarat Central , Victoria
10.2020 - Current
- Monitor progress by establishing plans, budgets and measuring results.
- Establish store tactics and strategies to achieve operational performance and sales goals.
- Monitor employee performance and provide feedback on a regular basis.
- Develop and maintain store policies and procedures.
- Maintain inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Hire and train positive, enthusiastic employees to boost talents of retail team.
- Handle cash register transactions accurately while providing excellent customer service.
- Collaborate with team members to maintain store cleanliness and orderliness.
- Assist customers with product selections and provide personalized service.
- Prepare staff work schedules and assign team members to specific duties.
- Showcase and build visually appealing displays and signs to encourage customers to buy specific products.
- Exceed team goals and resolve issues by sharing and implementing customer service initiatives.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitor employee performance and identify performance gaps for corrective action and training.
Casual Sales assistant
ING Homewares
Ballarat Central , Victoria
02.2019 - 09.2020
- Provided attentive customer service, contributing to a positive shopping experience.
- Crafted engaging window displays that captured customer interest and supported sales initiatives.
- Handled and sorted deliveries promptly and accurately.
- Executed point of sales transactions, maintaining a smooth and efficient sales process.
Casual Sales Assistant
IneXterior Homewares
Ballarat Central , Victoria
03.2017 - 01.2019
- Assisted customers in selecting homeware products and providing product knowledge.
- Collaborated with team members to maintain store visual merchandising standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
Skills
- Inventory management
- Visual merchandising
- Sales forecasting
- Customer service
- Policy development
- Team leadership
- Conflict resolution
- Strong multi-tasking
References
Rebecca Mackenzie
Ghanda Clothing Regional Manager
RMackenzie@ghanda.com
0409 474 634
Emma Baskin
Ghanda Clothing Regional Manager
0419 423 225
Jade Flower
Time Zone Ballarat Store Manager
jade.flower21@hotmail.com
0421 790 947
Timeline
Retail Store Manager
Ghanda Clothing Ballarat
10.2020 - Current
Casual Sales assistant
ING Homewares
02.2019 - 09.2020
Casual Sales Assistant
IneXterior Homewares
03.2017 - 01.2019