Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Interests
Generic
Melinda Ketu

Melinda Ketu

Gold Coast,QLD

Summary

Detail-oriented Operations Manager with more than 15 years of experience in the superyacht, and event planning industries.

Highly experienced in working with HNW families who are working towards better lifestyle management.

Well organised and dependable candidate who is successful in managing multiple priorities with a positive can do attitude.

Technically-savvy, friendly and punctual with a willingness to take on added responsibilities in a timely manner.



Overview

15
15
years of professional experience

Work History

Chef

BMD Constructions
Airlie Beach, QLD
04.2021 - Current
  • Four month contract as rotational chef aboard 80ft MV Curtis Ambassador. Operating as a corporate in-house charter boat for company directors and clients.
  • Designed, provisioned and prepared four day, 8 course daily menu for up to 10 guests and 4 crew.
  • Serviced day charters of up to 40 guests

Production Assistant

Goalpost Productions. Stan Network.
Proserpine, QLD
04.2022 - 07.2022
  • Supported Production team through all stages of pre-production and post-production.
  • Created expense reports and handled various support tasks for production and department teams.
  • Set up all production and department office spaces including art dept., costume, cast rehearsal & meeting rooms, zoom meetings and media equipment.
  • Provisioned all craft supplies on a weekly basis for production kitchen
  • Prepared homely comforts and living essentials within cast and crew accommodation prior arrival.
  • Maintain transport schedules, managed deadlines & interfaced with team mates to support production activities and cast & crew movements to and from location and accommodation.
  • Carried out on-site inductions for cast, crew and visitors.
  • Interacted positively with actors and actresses when escorting to and from trailers during filming.
  • Performed and monitored Covid testing of cast, crew & extras.

Cook/Chief Stewardess

MV Never Say Never
Airlie Beach, QLD
08.2021 - 01.2022
  • Responsible for every day operation of the yacht’s galley and interior departments delivering exceptional guest relations and hospitality service
  • Collaboration with owners’ and guests on board in regards to menu planning and dietary requirements
  • Provision and prepare all meals, inventory and beverages for up to 10 guests and 4 crew
  • Established training, standards and procedure manuals of service and operations.
  • Provided leadership and direction to the interior team through scheduling a rotational roster of duties.

Cook/Sole Stewardess/Deckhand

MV Distraction 3 75ft & MV Texas-T 92ft
Sydney-Cairns
12.2019 - 01.2021
  • Provided exceptional guest relations and concierge duties to the owner and their guests
  • Implemented all food menus, provisioning and stock control
  • Preparation of meals for both guests and crew in accordance to Food Safety practices, including preparation of meals with special dietary requirements
  • Arranged all provisioning and stocking of the vessel. Including food, alcohol, beach equipment and other equipment and appliances
  • Worked closely with owner and guests to deliver 100% guest satisfaction
  • Arranged guest dining and bar areas
  • Ensured all housekeeping duties were carried out meticulously
  • Organised and supervised tradesmen and contractor's on board when maintenance was required
  • Managed petty cash and expense accounts
  • Performed stocktakes on all equipment and purchased items as required
  • Assisted the Captain with deckhand duties

Operations Manager/Cook/Au Pair

Laura J Charters 90ft
Gold Coast, QLD
06.2015 - 06.2019
  • Provided exceptional guest relations and concierge duties which included organizing flights, transfers, on-shore activities for both adults and children
  • Traveled both domestically and internationally with owner and family as a personal cook and liaison, often providing services in their many properties
  • A focused approach on the finer details of maintenance and daily operations
  • Delivered a high standard of food and beverage service including wine and cocktail etiquette, short line keg system and silver service
  • Implemented food and beverage menus, ordering, logistics and stock control
  • Arranged catering and guest dining areas and cocktail functions both on and offsite
  • Ensured all housekeeping duties were carried out meticulously, including laundry procedures
  • Performed general upkeep and minor maintenance of the boat's interior and exterior
  • Managed accounting duties including, petty cash, accounts receivable & payable
  • Cared for young children, providing exceptional au pair duties
  • Co-ordinated activities for guests. eg. snorkeling, fishing
  • Performed maintenance jobs while boat was in refit and/or on the hardstand under direction of Captain and Owner
  • Engaged and implemented website content and design

Food & Beverage Consultant

Shoal Bay Resort & Country Club
Shoal Bay, NSW
05.2016 - 10.2016
  • Lived on-site of the property in the Shoal Bay Resort on a short term contract engaged as a Food & Beverage consultant and Outlet Supervisor
  • Assisted Food & Beverage Manager with training all front of house staff in accordance to each outlet's standards and procedures and aligned with brand values
  • Managed and supervised a number of food and beverage outlets on site at the country club including 60 seat a-la-carte, sports bar and restaurant and breakfast, lunch cafe
  • Managed events and weddings on site of up to 100 pax
  • Worked closely with the properties General Manager re-designing the POS interface system

2IC Property Manager

Molori Private Executive Retreats
Port Douglas, Qld
05.2012 - 08.2014
  • Provided exceptional guest relations and concierge duties which included organising flights, transfers, accommodation, on-shore activities for both adults and children.
  • Ensured all housekeeping duties were carried out meticulously, including laundry procedures.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Liaised with chef and housekeeper of guest dining preferences, tastes and schedules
  • Scheduled deliveries of flowers, gifts, and other products and arranged in-house services such as spa treatments and yoga and fitness sessions.
  • Arranged guest dining areas and cocktail functions both on-site and off-site, including daily buffet breakfast.
  • Delivered a high standard of food and beverage service including wine and cocktail etiquette and silver service.
  • Arranged particular items for guest arrival. ie groceries, alcohol, beverages and other homely comforts.
  • Maintained general garden areas, lawns and outdoor furniture.
  • Arranged and supervised tradesmen and contractor's as maintenance was required.

Restaurant Manager/Assistant Banquet Manager

Starwood Hotels & Resorts
Port Douglas & Gold Coast, QLD
02.2003 - 09.2007
  • Managed staff productivity, group invoicing and team rosters.
  • Facilitated briefings and debriefings of up to 75 event staff
  • Directed and managed staff teams including contract hire staff
  • Championed 100% guest satisfaction by providing excellent dining and event experience.
  • Managed set-up and service of a variety of MICE projects of up to 600 pax.
  • Assisted Wedding Co-ordinator in all ceremonies then soley managed all wedding receptions
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Led and directed team members on effective methods, operations and procedures.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Education

Diploma Travel & Tourism - Meetings & Events Management

North Point TAFE
City Campus, Brisbane

Diploma Travel & Tourism - Operations Management

North Point TAFE
City Campus, Brisbane

Some College (No Degree) - STCW 95 Certificate of Safety Training

Great Barrier Reef Marine College
Cairns, Queensland
02.2020

Recreational Boat License -

Runaway Bay Boat Licenses
Gold Coast
07.2018

Working With Children Blue Card
Queensland Government
09.2020

Disability Services Yellow Card
Queensland Government
09.2020

Food Handling Safety Certificate

Udemy
External Online

Responsible Service of Alcohol

Express Online Training
Online

Recreational Jetski License

Runaway Bay Boat Licenses
Gold Coast
07.2018

Skills

  • Excellent wine etiquette & beverage service
  • Mixology, cocktail & spirit knowledge & service
  • Extensive menu & culinary knowledge & service including table arrangements and function set-up
  • Cooking skills, design, preparation & presentation
  • Multi-faceted in both operations, guest and staff liaisons
  • High-energy attitude, works well with others
  • Calm, flexible & adaptable under pressure
  • Takes ownership of responsibilities & delegates well
  • Excellent computer skills and phone manner
  • Organizational ability and reporting capabilities
  • Efficient with attention to detail
  • Project organization
  • Team management
  • Problem resolution

Timeline

Production Assistant

Goalpost Productions. Stan Network.
04.2022 - 07.2022

Cook/Chief Stewardess

MV Never Say Never
08.2021 - 01.2022

Chef

BMD Constructions
04.2021 - Current

Cook/Sole Stewardess/Deckhand

MV Distraction 3 75ft & MV Texas-T 92ft
12.2019 - 01.2021

Food & Beverage Consultant

Shoal Bay Resort & Country Club
05.2016 - 10.2016

Operations Manager/Cook/Au Pair

Laura J Charters 90ft
06.2015 - 06.2019

2IC Property Manager

Molori Private Executive Retreats
05.2012 - 08.2014

Restaurant Manager/Assistant Banquet Manager

Starwood Hotels & Resorts
02.2003 - 09.2007

Diploma Travel & Tourism - Meetings & Events Management

North Point TAFE

Diploma Travel & Tourism - Operations Management

North Point TAFE

Some College (No Degree) - STCW 95 Certificate of Safety Training

Great Barrier Reef Marine College

Recreational Boat License -

Runaway Bay Boat Licenses

Working With Children Blue Card

Disability Services Yellow Card

Food Handling Safety Certificate

Udemy

Responsible Service of Alcohol

Express Online Training

Recreational Jetski License

Runaway Bay Boat Licenses

Additional Information

Peter Carr

Master of Ships

0432 678 119

Ian Broadfoot

Captain MV Laura J

0408 339 909

Voni McPhee

Owner MV Laura J

0417 211 233

Ryan Hemming

Molori Executive Retreats

0429 415 664

Chris Weier

Director of Sales & Marketing

Accor Vacation Club

0435683 188

Interests

  • All things food, farmers markets, cooking, dining, restaurant adventures
  • All things music, festivals, concerts, dancing
  • All things creative, writing, reading, creating
  • All things active, running, gym fitness, kickboxing, netball, swimming
  • All things fun, water sports, adventure sports, board games
  • All things cultural, travel, museums, history, people
  • Instagram @highsea_treats

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Melinda Ketu