Summary
Overview
Work History
Skills
Timeline
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MELINDA L'ESTRANGE

Goodna,QLD

Summary

Experienced professional with a strong background in Health Administration and Information Technology based related roles. Proficient in data analysis, system administration and technical support. Skilled in problem solving, an eye for detail & exceptional customer service skills. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying up to date with industry treads to contribute to organisational success. Experienced with data analysis, ensuring precise and actionable insights. Utilises advanced data visualisation techniques to communicate findings effectively. Track record of optimising data management processes for improved efficiency.

Overview

20
20
years of professional experience

Work History

Data Specialist E-Health

RBWH Queensland Department of Health
08.2006 - 05.2019
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Carried out statistical analysis and interpreted results to clients.
  • Utilized knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Evaluated and recommended upgrades to improve existing computerized healthcare systems.
  • Evaluated new data management technologies and tools for potential adoption.
  • Led data cleansing initiatives to remove duplicate and obsolete entries.
  • Trained staff on data entry procedures and best practices to improve data quality.
  • Gathered and documented statistical information to generate reports.
  • Revised standard operating procedures to reflect current practices.
  • Coordinated with IT department to resolve any data-related technical issues.

Clinic Manager Outpatients Department

RBWH Queensland Department of Health
03.2004 - 08.2006
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Implemented policy changes and communicated information and procedures through organizational staff meetings.
  • Supervised internal and external communications by answering queries and complaints.
  • Managed clinical budgets, billing systems and insurance negotiations.
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Tracked, organised and counted clinic stationery supplies.
  • Oversaw daily clinic operations ensuring patient flow and high quality administrative practices.
  • Co-ordinated with medical staff to ensure adherence of clinical protocols and patient satisfaction.

Administrative Clerk Outpatient Department

RBWH Queensland Department of Health
06.1999 - 03.2004
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organisation and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Kept the department clean, organised and professional.
  • Pulled patient charts for upcoming appointments.
  • Obtained information by contacting appropriate personnel or patients.
  • Consolidated diverse medical records.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Organised patient charts, gathering medical histories, lab results and consents.
  • Managed release of information requests and identified as patient, relation or provider.
  • Tracked and processed release of information requests.
  • Supported administration staff with records requests to support patient care.
  • Verified, updated and entered patient information into the system.
  • Delivering exceptional service through communication with clients and team.
  • Greet and sign in client to facilitate front office operations.
  • Handling of incoming and outgoing correspondence including external and internal mail, emails and other correspondence.

Skills

  • Customer engagement
  • Experienced in medical terminology usage
  • Medical transcription specialist
  • Fast and accurate typist
  • Proficient in identifying errors
  • Effective organization skills
  • Strong focus on accuracy
  • Effective time management
  • Self-driven motivation
  • Formatting expertise
  • Database administration
  • Collaborative teamwork
  • Data analysis
  • Microsoft office proficiency
  • Spreadsheet management
  • Compiling data
  • Data governance
  • Identifying errors
  • Data quality management

Timeline

Data Specialist E-Health

RBWH Queensland Department of Health
08.2006 - 05.2019

Clinic Manager Outpatients Department

RBWH Queensland Department of Health
03.2004 - 08.2006

Administrative Clerk Outpatient Department

RBWH Queensland Department of Health
06.1999 - 03.2004

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MELINDA L'ESTRANGE