Melinda McComas
Bellbird
Summary
Dynamic professional with a proven track record with Coast Animal Health Veterinary Practice.
Adept in GPS and route planning and fostering teamwork. Excelled in engaging audiences, enhancing customer satisfaction, and driving my small business to success. Known for a positive attitude and safe driving, consistently delivering results beyond expectations.
Overview
2025
2025
years of professional experience
Work History
Volunteer
Taronga Zoo, Reptile Park, Veterinarian Practice
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
Cash Handler
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Completed transactions, exchanges and returns to support payment processing.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Increased customer satisfaction by providing timely and accurate change during transactions, ensuring a positive experience for all patrons.
Working autonomously
- Maintained safe working conditions by adhering to company guidelines, promptly reporting hazards, and utilizing equipment correctly.
- Followed safety protocols on set at all times ensuring no injuries occurred whilst working in fast-paced environments.
- Served as a liaison between the project team and external partners, fostering strong working relationships.
Outbound Delivery Driver
Vetrinarian Practice
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Face to face contact with clients in their own homes during extreme emotional situation.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Able to drive a manual vechicle.
Public Speaker
Reptile Park, Taronga Zoo
- Researched material extensively before writing informative speeches.
- Implemented stories and anecdotes into speeches to make information more entertaining.
- Received consistently positive feedback from event attendees, leading to repeat bookings and referrals for future engagements.
- Presented to a large audience including all age groups.
Small Business Owner
05.2012 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads.
- Face to face customer service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Skills
- Positive attitude
- Sales transactions
- Valid Driver's license including a manual vehicle
- Small business operations
- Teamwork and collaboration
- Cash register operation
- Safe driving
- Loading and unloading
- GPS and route planning
Timeline
Small Business Owner
05.2012 - Current
Volunteer
Taronga Zoo, Reptile Park, Veterinarian Practice
Cash Handler
Working autonomously
Outbound Delivery Driver
Vetrinarian Practice
Public Speaker
Reptile Park, Taronga Zoo
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